Cosmetic Shop False Advertising

As you can see the helmet for the “Whispers” Filchwrath cosmetic bundle doesn’t match the advertisement for it.
The one advertised is dark/silver while the one you buy is crimson/red.
This is well within the realm of false advertisement by Fatshark.

It’s not the first time this is happening and it’s getting really annoying because players have to be VERY careful before buying any bundles.

I support this… and would like that they give us the right helmet.
I hate the helmet you have given me in place of the one I have bought (the red is really not great regarding the chest).

It’s the same model/texture, just different lighting. If you zoom in on the right side you’ll see that it is red.

However, the fact that you can’t tell is an issue. There needs to be a better way to demo the cosmetics on our characters. The Mourningstar needs a fitting room.

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the green/cyan light playing off the red doesn’t help reflect (pun intended) the true color

Also, I wouldn’t really say this is false advertising as that implies intent to misinform, but rather just poor design rearing its ugly head again. You could repost this to the gameplay forum to get a different community liaison that deals with the designers to take a look at it.

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wow ok so each time i wanna buy cosmetic from the shop i need to take a screenshot, move it to photoshop and filter out lighting colors so i can see if the item they are showing me in the art/advertisement is actually similar to the one I will be getting once I spend my money on it.

Great

This 100%. A green filter over a dull red object will make it look grey.

Like it matters. How many places in the game have neutral lighting?

Or, as OP showed, you look at the cosmetics ingame, but seprarately.

Yeah I think it was the cosmetics update that let you preview cosmetics on your operative. Just look at the store tab’s items for the same character type you’re playing and you can put it over your current loadout. You can see if your ogryn’s face was too fat for the Auric Band, for instance. Without it kit bashing (the only way to make a half cool 40k character atm) would be impossible.

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Ah that is frustrating i’m sorry. It might just be a lighting issue - i’ll make sure it gets looked into!

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Thank you. Honestly I was thinking about buying the cosmetic bundle but then I decided that if I did it would basically reinforce such mistakes to keep happening, thus, I decided to abstain till such issues are fixed.

As I said it is not the first time something like this happens.
To give you another example, 10 days ago there was a psyker bundle that appears BLACK in the artwork however if you inspect it on a mannequin it is actually GRAY in-game.

I thought so too, but the design around the eyes and on the forehead, are completely different between the two helmets mentioned.

This is what i also thought initially, but they are indeed the same item.
It took me a minute of looking, before i was certain why they initially look so different.


TLDR:
It really is just a quite unfortunate combination of light, angles and shadows/reflections that causes the differences in color and makes our pattern recognition see long lines that create an additional structure above the eyes).

That being said, cosmetic items should be presented in mostly neutral light that does not distort the look of the cosmetic. The player should also be able to spin the character model in order to see the model while illuminated from different angles.

It is also a good idea to add the option to switch between different backgrounds with different lighting, that represent the cosmetic‘s look in some of the light settings that are encountered during missions.


In the set-preview, it does look like the mask is black, with a red, headband-like horizontal structure right above the eyes.
This structure is missing in the close up preview of the headpiece, which has neutral lighting and shows the entire headpiece in a red color.

But if you look closely, you can see that it is not actually a structure at all.
What initially looks like the outlines of a different structure with a different color, is actually just a combination of lighting and shadows, causing our mind to trick us.

Shadows/reflections from the spikes, which line up almost perfectly with the brows (especially on the left side in the image) create the outline of the “structure” that appears on the forehead.
With the markings in the image, you will already notice that you no longer see the structure, because your pattern recognition no longer connects the shadows and the brows (or the shadows and line of contrast at the upper forehead) to a single long line.

Different appearance of colors due to lighting (elevated green light source behind the character and neutral light source on the right side of the image) add to the confusion.

The top and sides of the mask are illuminated by green light that distorts the colors.
The lower forehead and cheek on right image side are illuminated by a different and more neutral light source, but the green light does not reach them, so they look red as they should.
The visible part of the nose and the cheek bone on image left side, lie in the shadow and barely get any light at all, so they appear to be dark grey.

When looking at the original image, both cheeks seem to appear black, but this is an other case of our minds tricking us, because we expect symmetry.
When separating the different sections with white borders, you can clearly see that the illuminated cheek is not black, but red.

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Can’t you already inspect the different elements separately on a mannequin

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you can but imagine if someone doesn’t

just because you can inspect it, it doesn’t make it “OK”, does it?

really bad design… so many misses… and the worst part; the art-work actually looks better than the actual helmet, lol

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