Connection issues from China

Warhammer: Vermintide 2 Technical Support
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I am playing from China so I need to use a VPN to connect as some of the servers used by Vermintide 2 are blocked from here.
But I’ve received a number of server error reports stopping me from playing.
(worth noting I’m playing with a friend who is also in China and isn’t having these issues and we recently played through Vermintide 1 without these issues)

First, was the “Sign-In Timeout” error.

Following the advice here I tried verifying the integrity of game files, restarting steam, and PC.
I also flushed my DNS and checked that there was an exception in my firewall for Vermintide 2.

That worked for a little bit and I was able to play the prologue and join a friend’s lobby.
However we almost immediately disconnected when we started the game and I received “Backend Error: SSL_CONNECT_ERROR”.
Since that happened I’m unable to get past the initial loading screens.

Following advice elsewhere on these forums I checked with this site https://5107.playfabapi.com/ and got the following result.
image

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Is trying another VPN an option for you? Just so we can rule out whether this is isolated to the VPN or not.

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Hi Julia, this seems to have fixed the issue.

I was using Astrill before and switching server locations didn’t help.
But I tried a different VPN provider (express) and can now connect.

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Good to know! Thank you for checking, it helps us out a lot too.

Should you wish to continue using Astrill it may be worth reporting it to Astrill Support. It also may well be a short-lived issue that will resolve on it’s own.

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