Character disappeared

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

I logged in to find my level 30 Psyker gone as well as my two low level characters but i do not really care about them its more my beta level 30 psyker

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Crash

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Sethos

Approx. Time of Issue & Timezone:
[08/12/2022, 22:2PM] [TIMEZONE]

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
2

Hi @Angelos001,

In case this was a temporary backend issue, do your characters show now? or, are they still missing?

If they haven’t returned - can you please provide me with your Steam profile URL so we can take a look?

Thanks!

3

It dose say i have 1/4 strike team but no characters are on the screen

Steam Url: Steam Community :: Sethos

4

Hi @Angelos001,

Apologies for the delayed reply!

We’ve taken a look at your account in the backend and can see that several characters were deleted in a very short period of time. The level 30 Psyker character was deleted inbetween deletion of two level 1 characters. Could this have happened by accident when deleting the lower levels?

I am very sorry to say that due to limitations in our backend we aren’t able to restore a deleted character at this time. I can understand that this is very disappointing, however, I can boost a newly created character to level 30 for you. The character will be without the equipment and currency you previously had, but some currency can be added to the character to get you equipped and started off again.

Is this something you’d like for us to do?

If so, you will just need to create a new character and proceed past the intro stages into the hub. Once done, we can level the character up from there.

5

I dont recall deleting the character but i understand limitations are there, thank you for taking the time to reply so close to the holidays and if you could get me a level 30 Psyker again i would greatly appriciate that, equipment and stuff dose not bother me it was more the time put in to get them there and i greatly appriciate the offer.

Thank you for all your help and hope you and the team have wonderful holidays

1 Like
6

@Angelos001

No problem - our humblest apologies again that we can’t restore your old character as it was, but we’ll ensure another Psyker is levelled up to 30 again for you so you can jump back in!

If you can please create a new Psyker, choose your backstory, appearance etc. and reach the hub. After that, please give me a shout and we’ll sort the rest from there for you.

7

I have created the character and they are in the hub Sethos level 1 Psyker

Thank you so much

8

@Angelos001

All sorted :slight_smile: When you next sign in you’ll find a level 30 Pysker, and some credits to spend along with some crafting resources to help get you equipped suitably again.

9

You guys are awesome

Top quality support

Happy holidays and have a wonderful new year, thank you

1 Like
10

I had a level 30 veteran and i went to log in to play with a friend and it made me do all the privacy stuff again and when i got done with it disappeared all 3 of my characters gone and im on xbox

11

This just happened to me as well, all characters from my striketeam are missing, 30 ogryn, 30 psyker, lower level veteran and zealot. Put in a ticket on the site as well.

12

Its happening again, same here guys

13

My characters are back now. : ) Thank you.