Black screen after the update

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation.

Issue Description:
After I updated the game my screen is now black when i go to log in or when im in the hub
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Navigate to the medical station before Burnside
  3. Crouch-slide into the dumpster next to the blue and white Tertium sign
  4. Get stuck

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
ivoryjreed
Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
11/18/2022
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
constant
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
2

Does the issue persist after restarting both your PC and Darktide?

It may also be worth Verifying Integrity of Game Files -

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify the Integrity of Game Files’ button
  5. When complete, close and reopen Steam

If the issue remains, could you please provide us with a screenshot, user_settings.config file, your launcher log and console logs:

3

Black screen in the the mission to clear the water silos in The Torrent. Last medi station before the final event. healed myself then charged into some random enemies. Stuttering of audio then complete black screen. Input unresponsive. Had to manually turn off the laptop.

Crash report: GUID: c915ac43-8471-468e-b4bb-38d4b83ee991
[Crash Link]: crashify://c915ac43-8471-468e-b4bb-38d4b83ee991