Account Authentication Failure

Warhammer 40,000: Darktide Technical Support
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If you are observing the Account Authentication Failure. <unlocalized "loc_error_banned_with_expire_time": string not found> error on attempting to load in to Darktide, it means your account has been banned.

The error is not adequately localised at this time, which is why it contains exposed code.

To know when your ban expires, please contact us at https://fatshark.se/support.

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Issue Description:
I have been banned due to bad behaviour but I don’t remember doing anything bad. I would like to know why I was banned?

Error Displayed (If Applicable):
Account authentication failure. Your account has been banned due to bad behaviour. 7 Days.

Steps to Reproduce:

Mission Name (If Applicable):

Platform:
Steam

Player ID:
StankyChicken - Steam Friend code : 32160658

Approx. Time of Issue & Timezone:
7:30 PM - GMT+10

1 Like
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Issue Type (Required):

Error - Account Authentication Failure

Issue Description (Required):

Updated and failed to log in

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Rare (<10%)

Platform (Required):

Steam (PC)

5

Issue Type (Required):

Error - Account Authentication Failure

Issue Description (Required):

I get an error whenever I try and launch the game saying Backend Error or Failed to load player profile preventing me from loading into the game.
Edit: If I’ve been banned I would really like to know why because I can’t think of anything I could possibly have done to warrant a ban.

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Microsoft Store (PC)

Player ID (Optional):

Mazdingo