Textures not loading in - black screen but menus work

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Log in

Mission Name (If Applicable):
The Mourningstar

Platform:
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
11/22/22 - Continuous

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

image
image1920×1080 68.3 KB

darktide_launcher.log (524.9 KB)

2

I have the same bug in the game.

In addition.
There is no textures when choosing a hero.
There is no textures when downloading to morningstar.
But interfaces with talents and backpack is working

3

Your issue looks like your anti-virus is blocking EAC

Please add whitelisting for the Darktide directories in your anti-virus, or disable your anti-virus entirely

4

Please upload your console and darktide logs. users can have similar symptoms but have different root causes so these logs are important to understand your particular issue

https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-darktide-launcher-log/55163/3

5

We’re looking into this - apologies for the inconvenience.

6

Here it is
darktide_launcher.log (386.2 KB)

7

Found the same problem here:

But the recipe in the thread didn’t work for me.

8

Finnaly I figured it out by reinstalling the game. The problem was solved.

1 Like
9

Same issue here. Upgraded to a Radeon RX 6700 XT from an Nvidia GTX 1060.

I used DDU to uninstall the Nvidia driver, clean install on the AMD card and driver. Game ran ok on the old card, but I get this black screen now that I’ve installed the new AMD card.

Other games (Back 4 Blood, Aliens: Fireteam Elite) work ok.

Steps I’ve attempted to resolve this blank screen issue:

  1. Changing to Window Mode
  2. Changing to Fullscreen
  3. Changing to Borderless fullscreen Window
  4. Changing all settings to Low, turning off all FSR,etc.
  5. Using another monitor
  6. Uninstall Darktide, reboot, reinstall
  7. Uninstall AMD driver (11-2022 driver), reboot, reinstall
  8. Uninstall AMD driver (11-2022 driver), reboot, downgrade to 04-2022 driver, reboot
  9. Delete all Steam folders on all drives and reinstall Steam

Next I’ll try uninstalling Steam, and AMD driver, and Darktide, and reinstalling.

12-11-2022_Darktide_troubleshooting_screenshot-001

10

Unfortunately, a clean uninstall/reinstall of both Steam, the latest AMD driver, and Darktide didn’t solve the issue.

12-11-2022_Darktide_troubleshooting_screenshot-002

11

Continued troubleshooting

  1. uninstalled my anti-virus program (Malwarebytes Premium), rebooted with the same results.
  2. Attempted to uninstall everything AMD related, including all drivers. Rebooted and let Windows auto install its driver.

Game behavior is still a blank screen. Using my memory of the Mourningstar, I ran straight forward to the mission terminal and started a mission. Screenshots below.

12-11-2022_Darktide_troubleshooting_screenshot-004

12-11-2022_Darktide_troubleshooting_screenshot-005

12

Same issue - last working 04/12/22.

  • Firewall permissions applied
  • Anti-Virus (Avast) whitelisted, then disabled alltogether
  • File integrity verified via steam
  • Video driver updated, then reinstalled
  • Darktide uninstalled+reinstalled via steam

Will update with additional troubleshooting and logs when I can.

13

Actually signed up just to tell what fixed it for me. I verifyed files, reinstalled on Steam, run as admin, different settings and resolutions but nothing helped.
I then went to %appdata% and deleted the whole Fatshark folder and re-launched the game, it downloads the files again and alas, works flawlessly with no other bugs to be seen, for now at least. Liking the game so far!

1 Like
15

this worked for me I moved from an RTX 2080 to RX 6700 XT no changes to any other hardware

1 Like
16

Appdata deleted and settings reapplied, still no luck. Chucking over a refund request when I can.