Issue Type (Required):
Synchronisation Error (Error Code 1)
Issue Description (Required):
When loading a character, after roughly 5 minutes an error shows up claiming “Failed to synchronise with other players”. The error code is sometimes 1, and sometimes Error Code 2, randomly. (See attached images) It will then be stuck loading until the game is shut down.
Some other classes manage to load into the Mourningstar but only for 5 minutes before the issue occurs again.
The game does not crash and therefore there is no crash log.
If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the issue to resurface.
Navigate to your Steam library
Right-click Darktide
Select ‘Properties’
On the ‘General’ tab, scroll down to ‘Steam Cloud’
Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’
Step 2: Delete AppData
NOTE: By deleting your AppData, custom keybindings and loadouts will be reset. You may wish to make a back-up of the directory in the event deleting your AppData does not work to resolve the issue.
Press the Windows key + R
Enter %appdata% within the search input and select ‘OK’
Navigate to: AppData\Roaming\Fatshark
Delete the entire ‘Darktide’ directory
Step 3: Verify Integrity of Game Files
You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.
Right-click Darktide in your Steam library sidebar
Select ‘Properties’
Select the ‘Local Files’ tab
Select the ‘Verify Integrity of Game Files’ button
