Still only getting useless gear from shop

How many hours should it take to get a chase item? What’s fair and reasonable to all players? People who paid for the game and want access to game changing features and ways of playing?

Even though there tends to be “grinders” vs “builders” I think there still has to be a reasonable amount. If it took 100,000 hours to get one “chase item” is that “reasonable”? I would hope not.

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