After an extended period of time spent standing around in lobby after a chaos wastes run, I decided to open a couple of random chests. The first one took a noticeable second longer to have the items pop up, the second one entirely failed to showed the items and booted me to main menu. After getting booted I was then prompted with sign-in timeout and the game closed. I now get timed out anytime I try launching the game and it is impossible for me to play.
I’ve requested for one of our backend developers to check your account data and ensure everything is okay - I’ll let you know once I hear back from them.
In the meantime, there’s a possibility that the chest opening coincided with a network/ISP issue. If possible, are you able to temporarily switch to a mobile data connection and check to see if the error persists? This can help us in isolating the issue.
As of now the issue appears to have resolved itself? I’ve at least been able to get past sign-in and opened a box without things going kaput.
The problem had persisted through PC/router/modem restarts and my ISP has never had any issues with this game before so I’m left frustratingly curious as to what the root cause ended up being. I didn’t think to try connecting via mobile hotspot at the time, but considering what is previously mentioned I suppose an erroneous block on my ISP’s end is most likely. Still very odd to only have this sort of problem crop up once after ~800 hours of playtime.
Regardless, fixed is fixed I guess! Thank you for your help and thank you to backend for the check-in. I’ll keep the troubleshoot articles bookmarked for if any problems surface again (And don’t un-problem themselves after a day or so…)