Issue Type (Required): Refund an Item Issue Description (Required): Dear Fatshark, I am writing to request a refund for two items I recently purchased from your store: Militarun Field Fatigues (Gerdan Pattern) and Hostile Environment Field Kit (Ice Mourn). Both items are part of the same bundle and unfortunately exhibit significant clipping issues when worn together. I would like to bring to your attention that the current display method on your website does not allow customers to identify these issues before making a purchase. The items appear seamless until acquired, making it challenging for clients to anticipate such complications. To address this, I propose implementing a feature that enables users to inspect the entire bundle simultaneously. Allowing customers to rotate all the cosmetics of a set at once would significantly enhance their ability to identify and avoid potential clipping issues. This change would provide a fair opportunity for users to assess the coherence of items within a set before finalizing their purchase. In the interest of transparency and customer satisfaction, I kindly request that you consider implementing this feature. Additionally, I am attaching two images illustrating the issues: two depicting the shop’s failure to display clipping prior to purchase and the inability to inspect the whole set, and two showcasing the specific clipping problems. I appreciate your prompt attention to this matter and look forward to a resolution that ensures a positive shopping experience for all customers. Thank you for your understanding. [PC] Do You Use Mods? (Optional): No, I don’t use mods Reproduction Rate (Required): Constant (100%) Platform (Required): Steam (PC) Player ID (Optional): [image] Steam Community :: Rein Upload Supporting Evidence (Optional): [clipping_issue_zoom.png] [inability_to_inspect_multiple_items.png] [clipping_issue.png] [inability_to_see_clipping_at_store.png]

No problem, I’ve refunded both items. [image] ReinTheAvali: To address this, I propose implementing a feature that enables users to inspect the entire bundle simultaneously. Allowing customers to rotate all the cosmetics of a set at once would significantly enhance their ability to identify and avoid potential clipping issues. This change would provide a fair opportunity for users to assess the coherence of items within a set before finalizing their purchase. For sure – I’ll advocate for this or something similar.

Refund Request for Recent Purchase

Warhammer 40,000: Darktide Technical Support

FatsharkJulia December 29, 2023, 6:33pm 2

No problem, I’ve refunded both items.

For sure – I’ll advocate for this or something similar.

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Refund Request for Recent Purchase

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