I’m replying because you tagged me,
Lots of people in that Comms Link, and in previous comms links have spent time and effort putting together clear and sensible feedback in January/December as to where the game is painful as a player. Most of the feedback early on was considerate, well thought out and constructive.
It was, by and large, roundly ignored by FS. What happens then is consumers get salty, especially when there’s some kind of Live Service model being touted - which suggests frequent and effective updates to bugs and content.
I happen to think that when you posted this
You’ve summed up where a huge swathe of the community are at. As a consumer, being rude to a company that has delivered a shoddy product is something that has happened since the first Merchant sold rubbish goods, but I’ve been on these fora a long time and have seen very very little posting on the open forum that is openly directly toxic to individuals.
If you work in a customer service role (CM here, or think about customer service desk in an Airport) you are inevitably going to have upset customers moan at you. If anyone thinks annoyed customers who feel let down or ripped off are only ever going to complain in a constructive and respectful manner then that’s painfully naive.
No one knows what’s going on at FS, and to be frank it’s nothing to do with us what their problems are behind the scenes - but I’ve paid my £30 quid and the game is a sub standard product which has failed to deliver 60% of what was advertised and still fails to address the most fundamental frustration triggers for consumer. whatever is going on, whether it’s management, workflow, design decisions, spaghetti code, XBAWKS release or whatever, FS should at the very least be engaging with their frustrated customers more openly and effectively.
We’ve all been to restaurants where the food is delayed, or wrong, or cold or whatever and we can all remember when it’s been rescued by the manager on duty; good communication, effective apologies, compensation in the form of discount, refund, free drinks, free puddings etc, and - most importantly - effectively fixing the original problems for the customer by recooking the food, replacing unsatisfactory products or generally doing what you can to communicate effectively to defuse the situation.
FS are currently doing none of these things and their customers are getting more irate, or worse, leaving in droves.