PSA: CEO, Head of Design, and EP are the problem with DT and they need to stop using Catfish as human meat shield

It was deleted, but just a few days ago. Morzanith posted:

My posts now are mostly designed to insult/annoy/harrass any Failshark employee that reads them. I’m a forum ass. Thanks Failshark!

Here’s a link to someone who quoted them so you can see it (gotta click the link, the quote doesn’t show):

They’re suspended for literally harassing the devs: Profile - Morzanith - Fatshark Forums

But no, all in my head.

Just saw your account is 2 days old. Hi Morzanith!

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Congrats, you found the exception to prove the rule right…

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Yes, obviously that is just one such example in his storied archives, so no game or development for you. Too bad! Feelings might have been hurt, which takes precedence over everything including any valid product concerns you might want to share. They do not matter because boos were hoo’d.

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Some devs do repond in here. But it’s rare and for very specific things, it seems to be mainly the combat devs responding to bugs that aren’t bugs…

That guy is one of the most low effort sh*tposters on this forum right now lol, he really shouldn’t be taken seriously or pointed to as representative of the whole group. Pretty much any time I’ve seen someone get salty to a CM directly several people tell them off or let them know their anger is misguided. People here are generally pretty understanding that the problems with this game aren’t the CM’s fault.

It’s so weird how often people are like “this forum is so toxic!” and then they have literally one example of someone who is probably already on most of the regulars’ block lists.

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@Fatshark_Hedge I hope I didn’t violate any rules for posting the actual names (if so, thanks for the edit!).

I’ve made 3 posts in the past 4 months. I’m like so low effort I’m not even here. Or you’re just making poop up to try and discredit me.

There’s more if you keep scrolling down, and that’s just one comm-link, and tons more in other threads too. I’m not going to hold you hand finding every rude or mean spirited comment. It’s easy to claim it’s not happening when the worst of it gets deleted. There’s plenty that have been deleted that I can’t show you. No dev wants to read that poop.

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In my experience the highly toxic ones tend to be the ones defending the company since they can’t even give decent arguments against any criticism and just attack the ones making the criticism.

Frustrated criticism is still criticism and trying to dismiss them as “rude or mean spirited” is just as unproductive as lacking reading comprehension and ignoring context.

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Alright i tend to lurk more then post here but here we go.

we’re stuck in a cycle that would be hard to break.

We honestly don’t have any idea whats going at fatshark at all, for all we know they are slaveing away at makeing content for the game OR they’re slow at ittarateing OR managment is the problem.
its honestly impossible to tell whats exactly going on with the information we have available us.

The fact that fatshark are not hitting their deadlines leaves us frustrated and confused, without any clear communication on why some of us start becomeing irritated and start giveing emotional loaded negative feedback.

That will cause the dev not wanting to engage with us for their own mental health most likey ( might seem a bit hyperbolic but ive seen it happen to content creators.
totalbiscuit for example, negative comments will wear you down eventually )

And the cycle goes on, I think the darktide team is aiming for perfection without actually checking with the community if its something we actually want or needs right now.
Since the less you show or tell, less can be used as ammuntion against them.

I think the only way to break this cycle is to be as open and realstic as you can be to the community and start talking with us and showing us work in progress.
It will be a long and painfull road for devs and they will have to swallow some pride too and kill their darlings aswell.

maybe i’m compleetly wrong here, this is just a gut feeling that i have right now.

All i can do is speculate with the nothing that we have.

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As far as I know for other developers and employees it’s entirely up to themselves on whether or not they want to interact with the community. It’s a rare sight and especially so on this forum, it’s more likely you’ll see FS interactions on Discord or in-game. Though I have to admit I don’t think I’ve seen a FS dev in-game in either Tide games in the last year or two.

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The ones calling out the rude toxic behavior, they’re the real toxic ones!

No one is dismissing the criticism of the game. Game has issues, no freaking poop. It had a horrible launch, and 7 months later it still has some major issues. It needs more content, the hit reg is painful, I have multiple videos of my ult being canceled because there server decided I didn’t ‘actually’ hit the key. I could go on, and on. But I can go on and on without calling the devs lazy, or incompetent.

The ship has sailed, we’re not going to get meaningful discourse with the devs any time soon. We would be in a much better place by now if the criticism wasn’t so toxic.

People can try and justify the toxic behavior, but it’s inexcusable.

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More like,

Are usually just as toxic as the ones they’re calling out.

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Was talking about Morzanith, not you. Apologies for the confusion.

As for everything else, I’m sorry but is this seriously supposed to substantiate the argument that the community is toxic toward the CMs? None of those people are attacking anybody specific at the company, a few of them even go out of their way to acknowledge they are mad at the game/Fatshark as an organization and not Catfish personally. This is a big stretch to justify all that pearl clutching tbh.

People are understandably frustrated at the state of the game, sometimes they take it a little too personally and, frankly, post cringe but tbh I don’t consider some strong language and general negativity directed at a nebulous “Fatshark Devs” about problems that have persisted since the beta to be exceptionally toxic. Some people got salty and said some cuss words at a company that delivered a bad product, big deal.

This also ignores the far greater amount of polite and reasonable critique around the same topics that has also been completely ignored by the devs.

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Well. How often does it happen that incompetent people are also stupid, love to sniff their own farts and think they can’t do anything wrong? Oh wait…

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I’m replying because you tagged me,

Lots of people in that Comms Link, and in previous comms links have spent time and effort putting together clear and sensible feedback in January/December as to where the game is painful as a player. Most of the feedback early on was considerate, well thought out and constructive.

It was, by and large, roundly ignored by FS. What happens then is consumers get salty, especially when there’s some kind of Live Service model being touted - which suggests frequent and effective updates to bugs and content.

I happen to think that when you posted this

You’ve summed up where a huge swathe of the community are at. As a consumer, being rude to a company that has delivered a shoddy product is something that has happened since the first Merchant sold rubbish goods, but I’ve been on these fora a long time and have seen very very little posting on the open forum that is openly directly toxic to individuals.

If you work in a customer service role (CM here, or think about customer service desk in an Airport) you are inevitably going to have upset customers moan at you. If anyone thinks annoyed customers who feel let down or ripped off are only ever going to complain in a constructive and respectful manner then that’s painfully naive.

No one knows what’s going on at FS, and to be frank it’s nothing to do with us what their problems are behind the scenes - but I’ve paid my £30 quid and the game is a sub standard product which has failed to deliver 60% of what was advertised and still fails to address the most fundamental frustration triggers for consumer. whatever is going on, whether it’s management, workflow, design decisions, spaghetti code, XBAWKS release or whatever, FS should at the very least be engaging with their frustrated customers more openly and effectively.

We’ve all been to restaurants where the food is delayed, or wrong, or cold or whatever and we can all remember when it’s been rescued by the manager on duty; good communication, effective apologies, compensation in the form of discount, refund, free drinks, free puddings etc, and - most importantly - effectively fixing the original problems for the customer by recooking the food, replacing unsatisfactory products or generally doing what you can to communicate effectively to defuse the situation.

FS are currently doing none of these things and their customers are getting more irate, or worse, leaving in droves.

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Cherry picking a single theme from this as tbh, individual staff at FS are probably all trying their best. Who doesn’t? You just work with what’s in front of you.

My cherry pick from posts is this: Cyberpunk vs DarkTide

Would you buy another CD:ProjektRed game at beta release?
Would you buy another Fatshark game at beta release?

Not that I put the two gaming studios in the same quality bracket, but just in general? Both had big issues at launch. Two very different approaches to resolving it.

I for one feel as though I’ve easily had my money’s worth out of DarkTide. Maybe ten times over. I would contest everyone here, on these forums, has got E40/$40/£40 out of it. Even with niggles/hard problems. We’re like the ‘regular’ gym goers who are being subsidised by January wishful thinkers.

The concern for FS should be those ninety-five-thousand (95,000) customers who shelved this game after launch and haven’t returned. Anecdotally a good chunk of my Planetside Outfit bought this game, and played it for no more than 2 weeks, and they’re pretty hardcore gamers. For FS - that’s a lot of bad reputation out there that they simply haven’t dealt with. There’s no way I’m going to buy another FS game until player reviews say it’s okay. And that’s me - I’ve played and enjoyed this game (and VT2). Those other 95k won’t be even remotely as engaged as I am.

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At this point, I’ve resigned myself to accepting that the current state of the game, with respect to community pain points (crafting, progression, mission board, etc.), is all its going to ever be. If they end up improving these someday, I’ll be pleasantly surprised, but I’m not holding my breath anymore.

I do still enjoy the core combat gameplay, and play a few missions and few times a week. But the lack of content and inability to pick mission modifiers is a major drag at this point.

I really have no clue what’s going on at Fatshark - the whole situation is just so badly managed from an outsiders perspective.

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This is a very relevant and good analogy.

  • When someone goes to a restaurant, they have a good meal then they leave. But only minority will go out of their way to leave good review. They just enjoyed the meal, that’s it. That’s just way people are.

  • If they go several times and enjoy their meal they won’t write a good review again every time they visit. They write once.

  • When someone has a really bad experience, they are much more likely to leave a bad review and tend to be very much vocal about and written in such a way to create impact. Probably write 2nd bad review by giving it another chance.

  • One good review doesn’t make up for one bad review. Literally for restaurant you need like 10 good reviews to overcome that one bad experience so it stays near the 5 stars average.

Reviews shouldn’t be based on a bad meal alone, it is also how they deal with it as combination. “Food was bad, but they offered alternative which was great and no charge for that item”. That is a 5 star in my book for turning it around.

Now here is problem:

It is currently middle ground bit more positive and negative on steam reviews. That’s bad. One good doesn’t equal one bad to make it OK. Still bad ratio.

Look at forum same thing, hardly any positive feedback, all bad. There should lots of good posts to compensate for it.

Bad meal and bad response. Bon Appétit.

The saving grace that is that there is alot of steam reviews in total. So that gives rise to “attention” of if they game is so bad, why there so many who played it and reviewed it. Maybe the Warhammer name gave the attention.

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Explain in detail how the game, or ‘we’ would be in a much better state if the criticism was kinder. Do you think perhaps that there would be more communication from actual developers?
The entire history of Fatshark communication would prove you wrong. So do enlighten us how we would be in a better place.

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This is it in one sentence.

I really dont want to kick off a big debate about Steam Reviews… BUT

There was a massive swathe of reviews made during the beta that had the game at something like 82% positive at launch day which has subsequently skewed the overall score. I suspect if they’d only taken reviews made since launch it’d be a much worse picture. Someone with more time on their hands could change the parameters of the review timescale.

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