PS5 (not pro) Hard-crashing during missions

Issue Type (Required):

Crash - During Play

Issue Description (Required):

I’ve had Darktide a few weeks now. Over the past few days I’ve been in the middle of missions and my PS5 just cuts power completely, as though I’ve unplugged it from the wall. I’d read that restoring the licenses might serve as a work around. I tried it once and it seemed to work. Next day (today) played for a bit and it started crashing again. I tried restoring the licenses again but it crashed again in the next mission I tried. Both my system software and the game version are fully up to date. As I’m typing I’m reinstalling the game. I can only use a WiFi connection. A hardwired connection would require moving my entire setup. Should it happen again, what do I do?

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Often (<75%)

Platform (Required):

PS5

Hi Grand Tourist, it sounds like a hardware-level issue is occurring here - a power supply or overheating problem perhaps. I’d recommend reaching out to PlayStation Support who will be best equipped to assist.