New computer, my characters are not there

I have played vermintide 2 for 36 hours total. I recently built a new computer and loaded the game up. Completed the prologue and none of my characters are there. I am using the same steam account as it says my total time played. Ive researched that the characters are saved by fatshark online, what am I missing here. Thanks

Your progress is stored on our servers, perhaps restart the Steam client a couple of times.

When was the last time you played Vermintide 2 prior to this?

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