Missing Cosmetic Items

Issue Description:
Hey! I logged in to try out the new class overhaul, and I went to see if the bug i’ve dealt with the last couple months of having a notification of a new cosmetic item existing that never goes away was still there, its not, then I went to play some matches and realized I didn’t have the black facemask called Gardooshian Faceshroud and went through my penance on the last thing I needed to do to complete it, did it, got it, but the Gardooshian Faceshroud was still being shown as not being unlocked. I then started scrolling down and realized that my Obscures MK IIIG psykana hood and Storm Witch’s Redemption Rainment were locked still even though I completed those before the Penances swapped several months ago. I’m used to bugs, so I thought it might be a visual thing, so I exited out of the game entirely and logged back in and whie Gardooshian Faceshroud was finally showing as unlocked, by Obscures MK IIIG psykana hood wasn’t.

These two items are really important to me, because of how much of a pain they were to unlock as a Solo player with no party, who cycled through random que’s hoping get teammates who would co-operate back when you could still do them in public lobbies. It was absolutely difficult to a degree of being downright miserable. This makes sense now why I had new cosmetic notifications for so many months while it not showing I had any new cosmetics being highlighted in my inventory. Can you guys correct this please? The only cosmetic item that’s more important to me then those two items and the pants (I do have the pants still, just not the other two), is my Beta Tester Helmet.

Thanks for all your work, I don’t know what ID you guys are looking for but I assume you mean SteamID, so here’s my link below. The new class updates are great on psyker! Great job!

Error Displayed (If Applicable):
N/A

Steps to Reproduce:
N/A

Mission Name (If Applicable):
N/A

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
maybe 3-5 months? No idea, I never kept track because I didn’t even know this was a problem.

Reproduction Rate:
Constant (100%)


Upload Supporting Evidence:



Sorry to hear this. I’ve had to raise this to our database for investigation, I apologise I have no immediate solutions.

Its alright Julia, if I was aware of it when it happened it would have been more helpful to know if its the fixed missing cosmetic bug from months back that I just didn’t notice till after it was fixed, or if its still persistent.

Either way, thanks for taking a look and the response, I appreciate you guys.