Launcher issue

Tindy · November 17, 2022, 7:07pm

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Crash Report (If Applicable):
GUID: 766b7cfd-dd92-4220-80f6-471543524393
Log File:
Info Type:

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

Try to launch the game via Steam, immediately throws the above error
I can run the game intro via the “start_protected_game” application in my common files, but then fail the user login credentials on the start screen

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Player ID:
Tindy

Approx. Time of Issue & Timezone:
11/17/2022 7pm GMT

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

Press the Windows key + R
Enter %appdata% within the search input and select ‘OK’
Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
Upload here

Upload user_settings.config:

Press the Windows key + R
Enter %appdata% within the search input and select ‘OK’
Navigate to AppData\Roaming\Fatshark\Darktide
Locate the user_settings.config in this directory
[Log version] 1
[Session] e75973b7-97d4-44df-9e0b-09e23158e05a
UTC time stamps
18:58:57.273 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3533
18:58:57.273 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3545
18:58:57.273 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3548
18:58:57.273 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3553
18:58:57.273 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3556
18:58:57.276 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3572
18:58:57.300 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3598
18:58:57.312 [HTTP Cache] Initialized cache: C:\Users\loudo\AppData\Roaming\Fatshark\Darktide\http_cache.db
18:58:57.312 [HTTP Cache] Cache file size: 12 kB
18:58:57.312 [Backend] Created
18:58:57.312 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3603
18:58:58.450 [Steam] Steam systems will be disabled.
18:58:58.450 [Application] STARTUP: setup eos, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3624
18:59:00.312 [EOS] Overlay library loaded, version ++EOSSDK+Release-Overlay-CL-19356704
18:59:00.312 [EOS] Beginning dxgi factory detour
18:59:00.312 [EOS] Factory detour complete
18:59:00.312 [EOS] Beginning swap chain detour
18:59:00.312 [EOS] Attempting to create swap chain using D3D11
18:59:00.312 [EOS] Successfully created swap chain using D3D11 with feature level b000
18:59:00.312 [EOS] Swapchain detour complete
18:59:00.312 [EOS] Overlay loaded and initialized
18:59:00.377 [EOS] Has EAC Client
18:59:00.377 [EOS] [AntiCheatClient] AddNotifyMessageToPeer bound with NotificationId=[9]
18:59:00.377 [EOS] [AntiCheatClient] AddNotifyPeerActionRequired bound with NotificationId=[10]
18:59:00.377 [EOS] [AntiCheatClient] AddNotifyPeerAuthStatusChanged bound with NotificationId=[11]
18:59:00.377 [EOS] [AntiCheatClient] AddNotifyMessageToServer bound with NotificationId=[12]
18:59:00.377 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3632
18:59:00.495 [D3D12_RENDER_DEVICE] choosing adapter: 0 (NVIDIA GeForce RTX 3080 Ti)
18:59:03.177 [D3D12_RENDER_DEVICE] TILED RESOURCES TIER2 SUPPORTED: true
18:59:03.177 [D3D12_RENDER_DEVICE] D3D12_RAYTRACING_TIER_1_1 SUPPORTED: true
18:59:04.730 [Application] — CPU
CPU: Intel(R) Core™ i9-9900KF CPU @ 3.60GHz
Vendor: GenuineIntel
Logical processors: 16
Family: 0:6, Model: 9:14
Type: 0, Stepping: 13
Features: SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2
Feature bits:
EBX: 00000100 00010000 00001000 00000000
ECX: 01111111 11111010 11111011 10111111
EDX: 10111111 11101011 11111011 11111111
— Memory
Physical Total: 65473MB
Available: 55327MB
— OS
Windows version 10.0 build 22000, 64 bit
Windows 10
Machine ID ec148280-0d2a-4475-ad79-067e1401e6b4
— Network
Network interface: Intel(R) Ethernet Connection (7) I219-V (IPv4, IPv6)
— Input
No input devices detected.
— Graphics
Graphics card: NVIDIA GeForce RTX 3080 Ti (DirectX 12.1, 12100MB) Driver version: 52698
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB)

18:59:04.730 [Application] STARTUP: setup_window, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3636
18:59:04.735 [Window] Window => active
18:59:04.839 [Application] STARTUP: setup input, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3647
18:59:04.842 [Application] STARTUP: setup physics, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3653
18:59:04.851 [Application] STARTUP: config renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3656
18:59:05.504 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
18:59:05.504 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
18:59:05.504 [RenderInterface] user specified render setting: local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
18:59:05.504 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
18:59:16.423 [Application] STARTUP: setup boot packages, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3659
18:59:16.594 [Application] STARTUP: setup physics properties, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3661
18:59:16.594 [Application] STARTUP: setup network, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3663
18:59:16.594 [Save] Save dir: C:\Users\loudo\AppData\Roaming\Fatshark\Darktide
18:59:16.594 [Application] STARTUP: game init, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3702
18:59:16.604 [Lua] [ParameterResolver] Resolving Game Parameters
18:59:16.604 [Lua] [ParameterResolver] Resolving Development Parameters
18:59:16.604 [Lua] [GameStateMachine] Init state StateBoot
18:59:16.605 [Lua] [GameStateMachine] Init state StateLoadRenderSettings
18:59:16.605 [Application] STARTUP: pre update loop, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 4124
18:59:16.605 [EOS] Probing swap chain to determine device version
18:59:16.605 [EOS] Probe complete, determined: D3D12
18:59:16.605 [EOS] Window subclass attached to 00000000000308BC
18:59:16.605 [EOS] Creating overlay widget manager
18:59:16.605 [EOS] Overlay ready. Firing 1 OnReady handlers
18:59:16.605 [EOS] Updating Platform SDK Config, Time: 16.227690
18:59:16.606 [Lua] [RenderSettings] Time to parse setting [screen_mode] with new value (fullscreen): 0.0ms.
18:59:16.606 [Lua] [RenderSettings] Time to save settings: 0.3ms
18:59:16.606 [Application] apply_user_settings
18:59:16.780 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
18:59:16.780 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
18:59:16.891 [Lua] [RenderSettings] Time to apply settings: 285.1ms
18:59:16.891 [Lua] [RenderSettings] Time to parse setting [rtxgi_quality] with new value (high): 0.0ms.
18:59:16.891 [Lua] [RenderSettings] Time to parse setting [dxr] with new value (true): 0.0ms.
18:59:16.891 [Lua] [RenderSettings] Time to parse setting [rt_reflections_quality] with new value (low): 0.0ms.
18:59:16.891 [Lua] [RenderSettings] Time to parse setting [rt_mixed_reflections] with new value (true): 0.0ms.
18:59:16.891 [Lua] [RenderSettings] Time to parse setting [ssr_quality] with new value (high): 0.0ms.
18:59:16.891 [Lua] [RenderSettings] Time to parse setting [ssr_high_quality] with new value (true): 0.0ms.
18:59:16.892 [Lua] [RenderSettings] Time to save settings: 0.3ms
18:59:16.892 [Application] apply_user_settings
18:59:16.982 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
18:59:16.982 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
18:59:17.102 warning: [Shaders] could not find any pipeline for ‘#ID[0563f5ed]’
18:59:17.107 [Lua] [RenderSettings] Time to apply settings: 215.5ms
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [decal_lifetime] with new value (40): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [max_impact_decals] with new value (50): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [max_blood_decals] with new value (50): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [max_ragdolls] with new value (12): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [ambient_occlusion_quality] with new value (high): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [cacao_downsampled] with new value (false): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [light_quality] with new value (high): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [local_lights_shadow_atlas_size] with new value (table: 0x00149210): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [lens_flare_quality] with new value (all_lights): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [volumetric_fog_quality] with new value (high): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [volumetric_extrapolation_volumetric_shadows] with new value (false): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to parse setting [dof_quality] with new value (high): 0.0ms.
18:59:17.107 [Lua] [RenderSettings] Time to save settings: 0.4ms
18:59:17.107 [Application] apply_user_settings
18:59:17.181 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
18:59:17.181 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
18:59:17.181 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
18:59:17.287 warning: [Shaders] could not find any pipeline for ‘#ID[0563f5ed]’
18:59:17.291 [Lua] [RenderSettings] Time to apply settings: 183.8ms
18:59:17.292 [Lua] [GameStateMachine] Changing state to StateLoadBootAssets
18:59:18.291 [EOS] SDK Config Platform Update Request Successful, Time: 17.400072
18:59:18.292 [EOS] Start Session (User: …)
18:59:18.292 warning: [EOS] EOS SDK Analytics disabled for route [1].
18:59:18.293 [EOS] Updating Product SDK Config, Time: 17.914042
18:59:18.300 [Lua] [LocalizationManager] Setup localizers
18:59:18.998 [Lua] [GameStateMachine] Changing state to StateRequireScripts
18:59:18.998 [Lua] INFO [Log Internal] Exceptions will be handled by Crashify
18:59:18.998 [Lua] INFO [Log Internal] Global log level set to: 2
18:59:18.998 [Lua] <>project = bishop<>
18:59:18.998 [Lua] <>project_branch = rel_2022_10_27_week2and3_for_pob_external<>
18:59:18.998 [Lua] <>build = release<>
18:59:18.998 [Lua] <>platform = win32<>
18:59:18.998 [Lua] <>title_id = 4711<>
18:59:18.998 [Lua] <>content_revision = 66956<>
18:59:18.998 [Lua] <>engine_revision = e4c61ff5b729f6cfb91a604e4ac57000a1aaaf0d<>
18:59:18.998 [Lua] <>rendering_backend = dx12<>
18:59:18.998 [Lua] <>teamcity_build_id = 237319<>
18:59:18.998 [Lua] <>server = false<>
18:59:18.998 [Lua] <>backend_env = dev<>
18:59:18.998 [Lua] <>machine_id = ec148280-0d2a-4475-ad79-067e1401e6b4<>
18:59:18.998 [Lua] INFO [Testify] Ready!
18:59:19.071 [Lua] INFO [ImpactFxInjector] Found override for “void_shield” impact fx on damage_type: metal_slashing_medium
18:59:19.157 [Lua] INFO [GameStateMachine] Changing state to StateLoadAudioSettings
18:59:19.193 [Lua] INFO [GameStateMachine] Changing state to StateGame
18:59:19.193 [Lua] INFO [Input Manager] Adding a default setting for input service type [Debug]
18:59:19.193 [Lua] INFO [Input Manager] Adding a default setting for input service type [FreeFlight]
18:59:19.193 [Lua] INFO [Input Manager] Adding a default setting for input service type [Ingame]
18:59:19.193 [Lua] INFO [Input Manager] Adding a default setting for input service type [Imgui]
18:59:19.193 [Lua] INFO [Input Manager] Adding a default setting for input service type [View]
18:59:19.193 [Lua] INFO [Input Manager] Created a InputService of type [Ingame]
18:59:19.193 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
18:59:19.193 [Lua] INFO [FrameRateManager] Initializing framerate cap to 60 fps.
18:59:19.193 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
18:59:19.193 warning: [Lua] WARNING [PresenceEntryMyself] Could not resolve a platform for authenticate_method: 1
18:59:19.193 [Lua] INFO [Input Manager] Init device: mouse, 1
18:59:19.193 [Lua] INFO [Input Manager] Init device: xbox_controller, 1
18:59:19.193 [Lua] INFO [Input Manager] Init device: xbox_controller, 2
18:59:19.193 [Lua] INFO [Input Manager] Init device: xbox_controller, 3
18:59:19.193 [Lua] INFO [Input Manager] Init device: xbox_controller, 4
18:59:19.193 [Lua] INFO [Input Manager] Init device: keyboard, 1
18:59:19.193 [Lua] INFO [Input Manager] Using input from: mouse(1), it being the latest having a button pressed
18:59:19.193 [Lua] INFO [Input Manager] Using input from: keyboard(1)
18:59:19.194 [Lua] INFO [MechanismManager] Initialized without mechanism
18:59:19.194 [Lua] INFO [ConnectionManager] Combined hash: fa8af5085cf0e2c2
18:59:19.194 warning: [Lua] WARNING [PresenceEntryMyself] Could not resolve a platform for authenticate_method: 1
18:59:19.194 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
18:59:19.194 [Lua] INFO [AccountManager] Using base account manager
18:59:19.201 [Lua] INFO [GameStateMachine] Init state StateSplash
18:59:19.201 [Save] Loading default
18:59:19.201 warning: [Save] Missing filename default
18:59:19.201 [Lua] INFO [Input Manager] Created a InputService of type [View]
18:59:19.201 [Lua] INFO [ConstantElementLoading] State changed nil →
18:59:19.201 [Lua] INFO [ConstantElementOnboardingHandler] State changed nil →
18:59:19.202 [EOS] Start Session (User: …)
18:59:19.587 warning: [Unit] Failed assigning a material to slot #ID[4d690cdd] in mesh #ID[1457bf7f] and unit #ID[4c75c4f2a74cb287], assigning default material instead.
18:59:19.587 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video_view/video_view” with id: 1
18:59:19.588 [EOS] SDK Config Product Update Request Successful, Time: 18.949718
18:59:19.589 [EOS] SDK Config Data - Watermark: -934553538
18:59:19.589 [EOS] ScheduleNextSDKConfigDataUpdate - Time: 18.949718, Update Interval: 332.156128
18:59:47.320 warning: [Unit] Failed assigning a material to slot #ID[4d690cdd] in mesh #ID[1457bf7f] and unit #ID[4c75c4f2a74cb287], assigning default material instead.
18:59:47.320 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video_view/video_view” with id: 1
19:02:31.940 [Lua] INFO [GameStateMachine] Changing state to StateTitle
19:02:31.940 [Lua] INFO [ConstantElementLoading] State changed → StateTitle
19:02:31.940 [Lua] INFO [ConstantElementOnboardingHandler] State changed → StateTitle
19:02:32.141 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title_screen/title_screen” with id: 1
19:02:33.250 [Lua] INFO [StateTitle] Changing state idle → signing_in
19:02:33.267 warning: [Backend] steam auth not available due to steam core not set
19:02:33.267 warning: [Backend] Backend authentication platform (1) not available
19:02:33.283 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:31: in function ‘_log_error’
scripts/managers/error/error_manager.lua:106: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:104: in function <scripts/managers/data_service/services/account_service.lua:95>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:508: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:172: in function <scripts/main.lua:171>
, message: {
__locals = "
[1] x = Backend error:
Code: 1001
Description: Backend authentication platform (1) not available
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:508: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:172: in function <scripts/main.lua:171><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:76
@scripts/game_states/game/state_title.lua:479<</Promise Context>>;
[2] (*temporary) = function: 0x02a72ca0;
[3] q = table: 0x027dbcd0; i = 1; obj = table: 0x027ee950;
[4] dt = 0.016666699998192; t = 194.19224427687; async = function: 0x00731370;
[5] self = table: 0x000eef20; dt = 0.016666699998192; network_is_active = false; t = 194.19224427687;
[6] self = table: 0x0015e7d0; dt = 0.016666699998192; t = nil;
[7] self = table: 0x00013e20; dt = 0.016666699998192;
[8] dt = 0.016666699998192; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:508: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:172: in function <scripts/main.lua:171><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:76
@scripts/game_states/game/state_title.lua:479<</Promise Context>>”,
code = 1001,
description = “Backend authentication platform (1) not available”,
}
19:02:33.283 [Lua] INFO [StateTitle] Changing state signing_in → error
19:02:34.237 [Lua] INFO [StateTitle] Changing state error → idle
19:02:35.037 [Lua] INFO [StateTitle] Changing state idle → signing_in
19:02:35.054 warning: [Backend] steam auth not available due to steam core not set
19:02:35.054 warning: [Backend] Backend authentication platform (1) not available
19:02:35.071 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:31: in function ‘_log_error’
scripts/managers/error/error_manager.lua:106: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:104: in function <scripts/managers/data_service/services/account_service.lua:95>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:508: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:172: in function <scripts/main.lua:171>
, message: {
__locals = "
[1] x = Backend error:
Code: 1001
Description: Backend authentication platform (1) not available
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:508: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:172: in function <scripts/main.lua:171><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:76
@scripts/game_states/game/state_title.lua:479<</Promise Context>>;
[2] (*temporary) = function: 0x03779830;
[3] q = table: 0x00c62d10; i = 1; obj = table: 0x00286850;
[4] dt = 0.016666899980049; t = 195.97971827015; async = function: 0x037791a0;
[5] self = table: 0x000eef20; dt = 0.016666899980049; network_is_active = false; t = 195.97971827015;
[6] self = table: 0x0015e7d0; dt = 0.016666899980049; t = nil;
[7] self = table: 0x00013e20; dt = 0.016666899980049;
[8] dt = 0.016666899980049; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:508: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:172: in function <scripts/main.lua:171><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:76
@scripts/game_states/game/state_title.lua:479<</Promise Context>>”,
code = 1001,
description = “Backend authentication platform (1) not available”,
}
19:02:35.071 [Lua] INFO [StateTitle] Changing state signing_in → error
19:02:36.459 [Window] Window => inactive
19:02:36.598 [Lua] INFO [Uncategorized] LUA window => DEACTIVATED
19:02:36.731 [d3d12 pipeline state] creating pipeline state for #ID[e9dc1a8a]
19:03:49.601 [Window] Window => active
19:03:49.602 [Window] Window => active
19:03:49.603 [Lua] INFO [Uncategorized] LUA window => ACTIVATED
19:03:49.603 [Lua] INFO [Uncategorized] LUA window => ACTIVATED
19:03:50.866 [Lua] INFO [StateTitle] Changing state error → idle
19:03:51.618 [Lua] <>shutdown = true<>
19:03:51.619 [Application] Window signals application exit.
19:03:51.633 [Application] Window signals application exit.
19:03:51.713 [EOS] [AntiCheatClient] RemoveNotifyMessageToPeer with NotificationId=[9]
19:03:51.713 [EOS] [AntiCheatClient] RemoveNotifyPeerActionRequired with NotificationId=[10]
19:03:51.713 [EOS] [AntiCheatClient] RemoveNotifyPeerAuthStatusChanged with NotificationId=[11]
19:03:51.713 [EOS] [AntiCheatClient] RemoveNotifyMessageToServer with NotificationId=[12]
19:03:52.270 [Lua] <>shutdown = true<>
19:03:52.271 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateTitle →
19:03:52.271 [Lua] INFO [Log Internal] Global log level set to: 5
19:03:52.271 [Lua] INFO [Log Internal] Global log level set to: 2
19:03:52.822 warning: [D3D12ArrayStorage] 448 of 486 resources of type ‘D3D12ConstantBuffer’ has not been released.
[Log end]

FatsharkJulia · November 17, 2022, 7:12pm

Thank you for your report, we’re looking in to it.

Protomancer · November 18, 2022, 8:00pm

A additional note that I didn’t see in this log that might be helpful:
This error can happen on full screen launch title screen (the one where you press a button and the message at the bottom says “Checking Inquisitorial Authentication”. The same error pops up and you cannot get past the title screen.
You cannot exit the game except with Alt+f4. A nice to have would be an exit button on the title screen so we can escape the infinite loop gracefully and accessibly.

NighLK · November 18, 2022, 9:23pm

Having exactly the same issue.
100% crash rate. Havn’t been able to play at all.
Opens with start_protected_game, but then cannot log in.

Tindy · November 19, 2022, 10:40pm

Yeah I spent a couple hours troubleshooting and its a dev issue.
The launcher is straight spaghetti code and crashes insta.
There is a launcher exe in the binaries folder that will get you to the start screen. But that locks you up at a known authentication issue that Fatshark are having. So we just gonna have to wait for the devs to get it together unfortunately

Tindy · December 1, 2022, 6:25pm

Hey so the game is officially out now and this is still a problem. its the same issue we had with Vermintide and we had to use that ‘launcher_workaround’ beta to bypass your spaghetti code. Can we get one of those again?

Topic		Replies	Views
Crash on startup after newest hotfix on second december 2022 Technical Support acknowledged	2	310	December 2, 2022
Game Crash on launch consistently Technical Support acknowledged	1	197	October 27, 2023
Game crashes before launch Technical Support acknowledged	1	254	November 22, 2022
Game crashing on launch Technical Support acknowledged	2	207	December 2, 2022
Game crashing while launching Technical Support acknowledged	1	238	November 18, 2022

Launcher issue

Crash Report (If Applicable): GUID: 766b7cfd-dd92-4220-80f6-471543524393 Log File: Info Type:

Related Topics

Crash Report (If Applicable):
GUID: 766b7cfd-dd92-4220-80f6-471543524393
Log File:
Info Type: