We’re aware of an issue that can result in a Backend Error when opening chests, which can prevent chests from being opened in some cases. We’ve identified the cause of the issue and a fix is in the works.

A fix has now been implemented with Hotfix 6.0.4. Please let us know if there’s any further issue.

KNOWN ISSUE: Backend Error Preventing Opening Chests

Topic		Replies	Views
Commendation Chest Backend Error Issue Technical Support acknowledged	2	34	November 17, 2024
Backend Error Issue while open chest Technical Support acknowledged	4	24	November 19, 2024
Backend Error on opening chests Technical Support acknowledged	4	41	November 21, 2024
Server Error when opening Chests Technical Support acknowledged	7	55	November 20, 2024
Backend Error 1133 Technical Support acknowledged	3	35	August 8, 2024