Kmode_exception_not_handled - bsod

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable): KMODE_EXCEPTION_NOT_HANDLED blue screen crash

Steps to Reproduce:
Unfortunately it seems entirely random. I’ve had this BSOD happen in missions, in the hub, etc.

Mission Name (If Applicable):

Platform:
[Steam]

Player ID:
[EUTHANIZE]

Approx. Time of Issue & Timezone:
I’ve had a dozen or so, but the last one was 1/16/2023, 1:58AM EST

Reproduction Rate:
Often (<75%) - happens every game, and usually several times per session

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter
    console-2023-01-16-05.51.00-4b538dd9-a7e4-433d-9442-f47ee1f9dbfe.log (293.9 KB)
    console-2023-01-16-06.59.20-614626fb-3bb9-4fa2-bc39-740c82add9c5.log (556.3 KB)
    within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (514.2 KB)
2

There will be an underlying driver or hardware-related reason for this. Please see: https://support.fatshark.se/hc/en-us/articles/360038965013--PC-How-to-Resolve-PC-Crashes-Loss-of-Responsiveness-or-Blue-Screens-BSOD-

1 Like
3

Thank you for the direction, Julia. I’ve already done most of these fixes to no avail, but I’ve just now updated several mobo drivers (chipset, RealTek audio, USB, etc) so I’ll see if that fixes the issue.

Appreciate the support.

4

UPDATE: I picked up a pair of new matched 2x8 gig RAM chips and replaced my existing 4x4 gig chips and I was able to play 8 and a half hours without a BSOD. New RAM fixed my issue.