I’ve reached lvl 38 during the spotlight event itself and played more than 3 hours for sure! Got only the frame but not the pose 
I have more than 9.000 hours spent in the game, which can tell you how addicted I am.
I am totally devastated!
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I second this. I also got the sellsword marks and the shillings (I think), but no hero pose.
Edit: Restarting the game seems to have fixed the issue. There was still no popup for the poses, but they are now in my inventory.
Yeah, I didn’t get a popup for poses, nor do I remember buying any Kerillian poses, but I got them all the same. I only noticed this when trying to emote with dualies.
Needed to restart few times and actually got them. No pop-up.