Issue Regarding the purchasing of Premium Careers

[PapaCritical]

Issue Type (Required):

DLC Issue

Issue Description (Required):

I have recently bought the Necromancer premium career, and in the past have also bought Sister of the Thorn as well. I am locked out of playing either of these careers. I have bought the other 3 premium careers as well (Grail Knight, Outcast Engineer, and Warrior Priest), but these are accessible and I can play them unlike SotT/Necromancer. Any help would be greatly appreciated.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Rare (<10%)

Platform (Required):

PlayStation

Upload Supporting Evidence (Optional):

[FatsharkLev]

Hi @PapaCritical,

I’ve checked your account and can see both Sister of the Thorn and Necromancer DLC as being ‘owned’ and ‘active’, so this is a little unusual.

Are you still locked from playing either DLC after restarting Vermintide 2/your PlayStation?

Otherwise, please try the following:

• Reinstall Vermintide 2
• Restore Licenses: How to restore licenses on PlayStation console
• Check DLC are installed/enabled on your console:

1. From the home screen, highlight Vermintide 2
2. Press the touch pad down button on your controller
3. Select ‘PlayStation Store’ on the left side of the screen
4. Select ‘Your Add-Ons’
5. Check DLC are marked as ‘Installed’

Please let me know how you get on.

[Riku]

You might want to censor your email and Card info as the few numbers could be enough to trick security support to give access to someone

[FatsharkLev]

I’ve now redacted the transaction screenshots, just to be safe