Incessant game crashes

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Other

Issue Description (Required):

My games will crash multiple times per session - seemingly, but not exclusively when flame effects or explosions appear on screen. I have disabled the character portrait and reduced the number of working threads to two and one, and lowered the resolution to 1920/1080, to no avail. The drivers for my graphic card appear to be up to date.

My processor is an AMD Ryzen 5 7600 6 cores 3.80Ghz
My RAM is 32 Go
The graphic card is a AMD Radeon RX 7800 XT
The OS is Windows 10 Pro

The latest crash report is as follow:

GUID: 6ca464c4-3265-4fd4-9d94-7a6616f64abe
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 4890e9952056c442fc0ad16c46b71eac8adddbf7
accessing address FFFFFFFFFFFFFFFF from 00007FF6FD045A96

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

2

And again:

GUID: 956a95ad-daec-4460-952c-df198020de7d
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\2024_10_23_Patch1.6.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

3

And apparently, when readjust the graphic settings to high, the game crash will also crash my computer, making it reboot.

4

Is this being examined? It’s starting to drive me nuts.

5

@FatsharkJulia

6

I’ve been plagued with this error in various games since I bought my Ryzen 5800x and still haven’t found the exact cause.
This is a memory access error, its cause is either the bad motherboard or a dying processor.
I will never buy AMD again.

7

Hey Corenair, I’m moving this to Technical Support.

This would conventionally point to a driver or hardware-related issue. Before anything, I’d recommend a clean re-installation of your GPU drivers so you have a clean slate to work with:

https://support.fatshark.se/hc/en-us/articles/360021424673--PC-How-to-Perform-a-Clean-Re-Installation-of-Your-AMD-GPU-Drivers