Inability to open the game via launcher. Instant crash

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description: Inability to open the game, instant crash report popup after shader loading bar.

**Crash Report (If Applicable):**GUID: ab386985-24c2-4560-a136-2e91bf6fcf02
Log File:
Info Type:

[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
N/A

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Opening the game via the launcher after opening on steam

Mission Name (If Applicable):
N/A

Platform:
Steam

Player ID:
76561198158217860

Approx. Time of Issue & Timezone:
[11/19/2022, 12:23PM] [est]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
image

Upload Console Log:
No existing Console log found in folder

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (383.8 KB)
2

Hi @Mymainman1,

It appears that your default GPU is set as Intel(R) UHD Graphic. This is resulting in the crashes as this cannot handle the demand. Do you have another GPU that isn’t being detected?

You can resolve this by:

  • Ensure your monitors are plugged in to the dedicated (as opposed to the integrated) GPU ports on the back of your PC

  • Perform a clean re-installation of your GPU drivers using the appropriate instructions below:

  • For NVIDIA GPUs: Ensure both Steam and Darktide are set to use your dedicated GPU within the NVIDIA Control Panel by:

    1. Right-click the desktop and select the ‘NVIDIA Control Panel’
    2. Navigate to ‘Manage 3D Settings’ > ‘Program Settings’
    3. Locate Steam within the list of programs
    4. Within the ‘Select the preferred graphics processor for this program:’ dropdown, choose the NVIDIA GPU
    5. Then locate Darktide within the list of programs, and repeat the above step

  • For AMD GPUs: Ensure both Steam and Darktide are set to use your dedicated GPU within the Radeon Settings by:

    1. Right-click the desktop and select ‘Radeon Settings’
    2. Navigate to ‘Preferences’ > ‘Additional Settings’ > ‘Power’ > ‘Switchable Graphics’ > ‘Application Settings’
    3. Locate Steam within the list of programs
    4. In the ‘Graphics Settings’ column, assign the ‘High Performance’ profile
    5. Then locate Darktide within the list of programs, and repeat the above step

  • For Windows 10 users:

    1. Navigate to ‘Settings’ > ‘System’ > ‘Display’
    2. Select ‘Graphics Settings’
    3. Select the ‘Browse’ button and locate the appropriate executable:
    • Program Files (x86)\Steam\steamapps\common\Darktide\binaries
    1. Select the ‘Options’ button
    2. Choose ‘High performance’ and save your changes
3

Hey! thank you so much for responding!

Firstly, I clean installed my drivers, and then restarted my laptop. It didn’t work and the game had the same crash issue constantly.

Secondly, I checked my GPUs for the game, and under the Darktide Launcher ( i couldn’t find any other darktide related apps), it only gave me the option for ‘integrated’. There was no NVIDIA GPU for me to use.

Any advice is appreciated!

4

Regrettably, I don’t have another immediate solution to try - though, we are currently looking into similar issues! Apologies for any inconvenience.

5

I understand. Thanks for you time, and I hope this gets solved soon.