Darktide crashes upon starting the game

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - After Building Shader Cache

Issue Description (Required):

After I try to launch the game, it crashes all the time. I tried to resolve the problem with all of the suggested methods related to this issue, but none of them worked.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

Steam URL: 76561199014642413, Fatshark account name: bgertoel

[PC] Crash Report (Optional):

GUID: 134e1cab-7460-49ea-b752-ecd06f10453f
Log File:
Info Type:

[Engine Error]: D3D12CreateDevice failed. HRESULT: 0x887a0004=DXGI_ERROR_UNSUPPORTED

2

Hi! Your integrated Intel(R) Iris(R) Xe Graphics GPU is set as your primary GPU, instead of the intended NVIDIA GeForce RTX 4050 Laptop GPU. This is causing your crashes on launch.

Please see here, under ‘Solutions’:

[PC] How to Resolve Darktide Using the Incorrect GPU

3

Hi! Thank you for your answer. I tried the solutions that were mentioned on the website for which you sent the link. The game started, and I could play probably for 10 to 15 minutes. But after that it crashed again, and the problem was the same.

What can I do in this case?