Games crashes after 'Building shader cache'

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - After Building Shader Cache

Issue Description (Required):

Games crashes after ‘Building shader cache’

Ran a steam verification check. Still crashes

GUID: cf714898-c48d-4f27-b01f-2cf63bfa74deLog File:Info Type:----------------------------------------------------------------------------------------------[Crash Link]:crashify://cf714898-c48d-4f27-b01f-2cf63bfa74de

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

2

Hi DaveeBoy, could you try this?:

Step 1: Disable Steam Cloud Saving

If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the issue to resurface.

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

Step 2: Delete AppData

NOTE: By deleting your AppData, operative loadouts and custom keybindings will be reset. You may wish to make a back-up of the directory in the event deleting your AppData does not work to resolve the issue.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory

Step 3: Verify Integrity of Game Files

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam
3

I’m also experiencing this same problem. The error message i get is “DXGI Device Hung Error”. I have done nothing except update the game to the latest version, and now I can’t launch it.

I have updated drivers, reverted drivers, verified files, tried experimental, tried default, deleted appdata, nothing.

it launches after building cache, but then crashes immediately

4

Hi korefuji, it would be much appreciated if you could create a new post in Warhammer 40,000: Darktide > Technical Support and include your crash report. :pray:

5

Hi Julia :slight_smile:

Step 1: Did not fix it
Step 2: Did not fix it
Step 3: Did not fix it

GUID: 4ba2070e-d459-4095-b37c-16b3461d97cb
Log File:
Info Type:

6

All mods are 100% disabled, right?

Do you have any parameters set in your launch options?:

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image524×473 24.7 KB

7

I removed the –lua-heap launch parameters and that fixed the issue.

thank you so much Julia :slight_smile:

8

Try to set it to 2048. Anything above causes crashes. The default (no parameter) is 1024.