Game Crash on Startup, Console thinks Windows 11 is Windows 10

Issue Description:
Game crashes during start up just before the cutscene would load I think. (Almost always after fatshark smash into screen and mostly after pressing enter on the black screen with text but before cutscene)

Rarely I can get into the game, as soon as I try doing something a backend error occurs and the game requires me to close.

Crash Report (If Applicable):

Steps to Reproduce:
Start Game

Platform:
Steam

Player ID:
SweetHawk

Reproduction Rate:
Constant

Supporting Evidence:
CrashReport.txt (231 Bytes)
console-2023-10-24-04.33.57-9a9b62a1-f784-444f-946f-12b73ad94aff.log (38.9 KB)
user_settings.config (7.6 KB)

Something alarming about the console log, it lists my OS as:
— OS
Windows version 10.0 build 22621, 64 bit
Windows 10
Machine ID 48e2432e-fd06-4c01-98ad-e5e192ad4f6a

This is my actual OS on this computer.


*scribbled anything I dont think was important or relevant but I dont know

Hi @SweetHawk

I’ve escalated this with our development team and I’m waiting to hear back.

I’ll be in touch when I have any updates for you.

Thank you for your patience.

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I’ve been told that nothing seems overly out of place in the logs - which is good!

Curious, are you able to launch successfully in Modded realm? (chosen from the launcher options)

As Easy Anti-Cheat is only applied to Official realm, this can help us to determine if the issue is EAC-related.

You mentioned rarely being able to get into the game, but then erroring out. I also recommend to try a ‘Selective Startup’ which can help us identify if a background application may be interfering.

  1. Press the Windows key
  2. Type ‘msconfig’ and select ‘System Configuration’
  3. On the ‘General’ tab, select ‘Selective Startup’
  4. Deselect ‘Load startup Items’
  5. Reboot your PC

If the issue no longer occur after having performed the Selective Startup, try re-introducing your programs one-by-one to determine which is the culprit.

Please let me know how you get on.

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