Game Crash at the start

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
The Game crash when it’s checking the autorizations

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: d6d48b24-36df-4293-a7b3-a7103357aa65
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Open Game
  2. Skip Splash Screens
  3. Checking autorizations
  4. Crash

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam
Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

Reproduction Rate:
console-2023-02-05-19.27.19-c9f6901d-f730-4e52-82ae-b5237bc77cdb.log (36.6 KB)
Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
2

Hi @nimnot,

A couple of suggestions here -

Your GPU drivers are quite outdated - can you please try updating. Please perform a clean installation which will ensure all previous versions have been removed:

I also recommend Verifying Integrity of Game Files:

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify the Integrity of Game Files’ button
  5. When complete, close and reopen Steam

Let me know how you get on.

3

I solved thank you