Frequent in-mission crashes. Engine error

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Error - (Other)

Issue Description (Required):

Frequent in-mission crashes with Engine error: (0xc0000005). See attached for crash log. sometimes crashes to desktop, sometimes my entire PC freezes and requires a restart.

Mods enabled, but I was getting frequent crashes before adding them to the game.

EDIT: Second crash log

Log File: 
Info Type: 
-----------------------------------------------
[Engine Error]: Access violation (0xc0000005) in build b2b820eb5b59579baf391d20df61d8e5d8a0a695
    accessing address 000001F300000038 from 00007FF6CB127899
-----------------------------------------------
[Crash Link]:
crashify://777765a3-ce4d-4d52-85fe-2b70d7d8b93c

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Often (<75%)

Platform (Required):

Steam (PC)

Player ID (Optional):

[PC] Crash Report (Optional):

Start a game, play as normal. Usually crashes within 10 minutes of gameplay.

[PC] Upload Console Log & darktide_launcher.log (Optional):

crash_dump-2024-11-21-21.02.39-9a6bbe7c-83a8-45e7-98db-e1e32e233af1.dmp (1.04 MB)
console-2024-11-21-21.02.39-9a6bbe7c-83a8-45e7-98db-e1e32e233af1.log (234 KB)

1 Like
2

I’ve raised this to our database for our developers to work on. Thanks for reporting!

2 Likes
3

Looking forward to a resolution so I can return to purging the unclean.

1 Like
4

More error logs:

GUID: 06d13306-b23b-474f-926b-5a154f9dc7af
Log File: 
Info Type: 
-----------------------------------------------
[Engine Error]: Access violation (0xc0000005) in build b2b820eb5b59579baf391d20df61d8e5d8a0a695
    accessing address 00007FFDBF800000 from 00007FFDBF800000

The issue could be related to the following modules found in the stack trace:
	module 'unknown_module'.

-----------------------------------------------
[Crash Link]:
crashify://06d13306-b23b-474f-926b-5a154f9dc7af
1 Like
5

Hey, any news?

Is this something you guys have seen before?

6

Sorry, it can take some time for an investigation to be completed.

Although I believe this is an issue on our end, I can’t be 100% certain at this time, so with that in mind it might be worth running through the solutions here:

Alternatively, I can assist with a refund.

1 Like
7

I’ve already punched through those suggestions unfortunately.

How would a refund work considering I purchased the game via a humble bundle?

8

You’d need to reach out to Humble Bundle in this case - we can only intervene with Steam purchases, unfortunately.

1 Like