Error Signing In (Can't get past the splash screen)

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

Can’t log into the game, consistently getting the same error; been playing the game daily without any critical issues until today, no changes have been made to the game files or anything of sorts, tried verifying the game’s cache and disabling mods to no avail.

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2025-03-20-14.34.29-c7b454b6-9378-464d-b6e2-3192b9a912ea.log (19.6 KB)
darktide_launcher.log (1.29 MB)

Sorry to hear this. Are you able to connect your PC to a mobile hotspot for a short period, to see if the error persists whilst under another connection?

I understand this isn’t always an option, but can help to isolate the issue.

Appreciate the swift response!

I have tried using mobile tethering while connected to Wi-Fi (sadly the only option available to me at the time to test this) and got the same results I mentioned previously, including the same error code from the log.

I have attached the latest log files using tethered connection in case they prove to be useful!

console-2025-03-20-17.25.19-0defb57e-7c86-45c6-b628-12f69094f672.log (22.8 KB)
darktide_launcher.log (1.3 MB)

UPDATE: I was able to log into the game just fine today with no issues. It appears that the problems encountered previously are tied to a decision made by my country’s government which I will not go into the details of here as I don’t intent to make it political on this forum. It is entirely possible and almost likely so, however, that this will happen in the future, but so far everything appears to be back in working condition. If there are any questions or any further info I can provide to help the matter – please let me know here or in my DMs and I will gladly try to assist!

Thank you for taking your time and helping me!

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