Didnt receive aquilas to my account

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

Did not receive my aquilas that I purchased from Microsoft store

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Rare (<10%)

Platform (Required):

Microsoft Store (PC)

Upload Supporting Evidence (Optional):

1000037604.jpg
1000037604.jpg1080×2400 202 KB

2

Sorry to hear this. Please could you share your Fatshark Account Name/Friend Code with us, so we can look in to this?

3

Yes my friend code is 0821798497

4

All I can see is 3 aborted purchase attempts on the 19th of July which is odd, as I understand your purchase was made on the 17th of July. The last purchase prior to that was on the 30th of June.

Could you double-check that you’re logged in to the same account on both the Microsoft Store & Xbox App on your PC please?

I also recommend that you start a ticket with Microsoft Support, as they have the power to refund you in this situation - let us know if you have any trouble.