Darktide crashing upon character selection screen

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - on Launch

Issue Description (Required):

Every time I try to open the game, it will start up just fine up until the character selection screen where it will freeze for a few seconds before crashing, then the game will give me an error saying Deadlock detected, Update was not called for 15.0 seconds.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Microsoft Store

[PC] Crash Report (Optional):

GUID: 29059462-d0bc-42fd-af88-e77b216e4629
Log File:
Info Type:
[Engine Error]: Deadlock detected. Update was not called for 15.0 seconds.

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2025-02-13-13.07.31-29059462-d0bc-42fd-af88-e77b216e4629.log (45.8 KB)

2

Hey Ember, are you running a dual-GPU set-up?

3

Hi Julia, no I’m not, but I swapped my RX 580 to a 5700 XT

4

Hm, okay, I see the 5700 XT is printed twice in your hardware which is odd! Could you try a clean re-installation of your drivers if you haven’t already?

5

I’ve tried to uninstall and reinstalled my graphics driver, but I’ve encountered the same problem, it’s still giving me deadlock error, any other way to fix it?
console-2025-02-14-13.19.34-637428e9-5439-4c91-beea-7e1ed507a8cd.log (70.5 KB)

6

Interesting, I can see references to the Visual C++ Redistributables now (VCRUNTIME140). Could you try this?:

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7

Well I repaired my VCredist but it still prompted the same error, and the same crash
console-2025-02-14-15.55.12-f6865ed9-bb76-46ea-8fab-01072d1640e3.log (100.6 KB)

8

Hmmm, I’ll have to query this with our developers - I’ll let you know once I’ve heard back.

9

Hi Julia, have you heard anything back?

10

Sorry for the delay Ember, I realise it’s been a while. It looks like a bad installation to our developers. Have you already tried the ‘Verify and Repair’ option?

  1. Open the Xbox App
  2. In ‘My Library’, select ‘Darktide’
  3. Select ‘More Options (…)’
  4. Select ‘Manage’
  5. Select ‘Files’
  6. Select ‘Verify and Repair’
11

Yes, I have tried verifying and repairing, many, many times

12

Do you have the option to reinstall to another drive, possibly?

1 Like