Darktide causes graphics card to crash after latest NVidia driver update

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Darktide causes graphics card to crash after latest NVidia driver update

Error Displayed (If Applicable):
graphics card crashes and screens go black

Steps to Reproduce:
seems to happen randomly in game

Mission Name (If Applicable):
any

Platform:
[Steam/Microsoft Store/Xbox]
Steam

Player ID:
trashk

Approx. Time of Issue & Timezone:
10.31.23 @ 1004 pm CST

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Common

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

console-2023-11-01-02.48.03-8c33b343-eb30-44cf-bac4-c048abffcdc9.log (162.8 KB)

darktide_launcher.log (399.4 KB)

GUID: 8c33b343-eb30-44cf-bac4-c048abffcdc9
Log File:
Info Type:

GUID: 8c33b343-eb30-44cf-bac4-c048abffcdc9
Log File:
Info Type:

crash_dump-2023-11-01-02.48.03-8c33b343-eb30-44cf-bac4-c048abffcdc9.dmp (908.6 KB)

2

Are you able to try cleanly reinstalling the driver instead?:

3

Getting this exact issue as well.

Clean installed previous driver and one before it does not fix. Nor does checking file integrity of the game. Also tested with other more intensive games like Cyberpunk as well as FurMark with no issue.

Have over 250hrs in this game and this is the first time having any issues.

I think this may actually be related to the Hotfix.

4

Ive done a ddu clean install and still ran into the issue.

When I open the game again I have a crash report ready to go.

Ive also back revved to an older version and it’s still happening. My next step is a clean install of windows.

5

I’ve done a DDU clean uninstall then reinstalled va direct driver and had the same issue.

I’ve also downrevved to an older version and have the same issue.

I’ll keep an eye out to see if this starts happening in other apps, if so it’s a driver/card issue.

6

After a clean install of windows same thing happens

GUID: cacd5185-8540-49f6-b303-5a070c52cf7b
Log File:
Info Type:

7

Hmmm - I’ll query this with our Engine Developers.

8

I have a solution but in my case it’s not going to make many folks happy: I had a malfunctioning power supply.

Once i swapped it out my black screens went away.

If anything double check your connections and make sure your cables are seated correctly. Not saying there aren’t other issues but this fixed mine.