Crashing just before loading to character selection screen

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - on Launch

Issue Description (Required):

Hey all! So I have no mods installed on my pc for Darktide. I did a fresh install, I deleted all files on my pc having to do with Darktide.

I also saw another person’s post about this and checked to see if my PC was quarantining files but none of these things are the issue. At least from the steps I followed.

This is the crash report I’m getting:

GUID: 332b7323-b045-4c9a-93e5-27a53dacdb3d

Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DRIVER_INTERNAL_ERROR, assert: ``

At D:\a\d\e2af82edaa31c93c6098ffbd561125ed\b0be1561439953a6\stingray\runtime\d3d12_render_device\d3d12_debug.cpp:1638 in function stingray::aftermath::d3d_assert

Any and all help is appreicated :slight_smile:

2

Sorry to hear this @Sagneics

It appears the latest AMD driver version isn’t playing nicely. Others have had success by rolling back to a previous driver version (e.g. 26.6.1)

Please can you try this and let me know if the crash resolves? Thanks!

3

This did work! Game loads just fine now! Thanks so much!!!