Crashing at least once per game (PC xbox version)

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
I get at least one crash if not 2 every missions, I have tried every fix I’ve found.
The crashes generaly happen after at least 5 minutes in game but generally towards the end of the mission.

PC specs:
-OS: Windows 10
-CPU: AMD Ryzen 5 5600
-GPU: AMD RX 6700 XT
-Memory: 16Go (2x8Go)

I have tried:
-Uninstalling/Reinstalling Visual C++
-Uninstalling/Reinstalling Darktide
-Deleting the Darktide folder in%appdata%\Fatshark\MicrosoftStore
-Setting worker threads to 1 or 6 (currently 6) which was indicated on some other forum posts
-Updating Bios to latest version
-Changing audio output to my headset instead of “default” (Had an issue in Hunt: Showdown which caused crashes)
-Lowering Graphics quality, not that it was an overheating or instability issue, my CPU sits at 55°C max and GPU: 70°C max which is totaly acceptable temps.

I would greatly appreciate help on this issue.

The last log uploaded is one with a crash
Error Displayed (If Applicable):

Steps to Reproduce:

  1. Start the game
  2. Start a mission

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Microsoft Store

Player ID:

Galdhiz5687

Approx. Time of Issue & Timezone:

N/A

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

—Constant

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
console-2023-10-17-08.54.41-ee59321e-eef9-4822-befc-e71ddd73bb30.log (129.7 KB)
console-2023-10-17-09.01.42-2040dbf6-1650-45e0-b803-1d4ecdc72c76.log (352.6 KB)
console-2023-10-17-09.28.22-e123a39c-3c72-4a63-8e5b-e1c4b2353498.log (175.9 KB)
console-2023-10-17-17.02.43-cf6761d5-2e6f-4e1b-bfd8-89c523e598f7.log (189.9 KB)
console-2023-10-17-18.14.20-e25ce3e2-2258-4208-9f86-2467098ac0c3.log (174.4 KB)
console-2023-10-17-19.07.19-ffe74f78-39c0-4848-8b79-4d3df8c07ea8.log (25.3 KB)
console-2023-10-17-19.13.10-772b902b-ab36-4ed4-b6b9-18e867676d7e.log (208.8 KB)
console-2023-10-17-19.44.43-67b67c47-295f-496a-a00d-7d4a113f2ae5.log (119.6 KB)
console-2023-10-17-19.56.13-374066d7-6a76-42b4-a84a-7cd896e1e209.log (125.6 KB)

2

Could you try disabling ‘Portrait Rendering’ via the ‘Settings’ → ‘Interface’ menu please, and see if there’s a reduction in the rate at which you crash?

3

Thanks for the answer! After changing the setting , I did 3 full missions and 2 which failed halfway through (around 10 minutes) without a single crash. It’s a small sample size but the problem seems fixed. Many thanks!
If it’s not too much trouble, may I ask why does Portrait Rendering cause crashes?

4

In the logs I saw a crash in it was GPU hangs, which is very hard to debug.

But some had logs about pso creation so might be worth delete the local files for that and see if that helps. Let us know in that case.

in %APPDATA%/Fatshark/Darktide
shader_cache.hans
shader_library.pso_lib
state_stream_library.pso_lib

5

So after around 13 missions total, 8 full missions (~27min), and some changes, the issue seems fixed.

I’ll like to add that I’m not really knowledgeable on this issues and their inner workings so all my reasoning is at the surface level.

I have not tried re-activating the portrait setting for now, but I’m rather confident that all the GPU hangs crash were caused by my GPU undervolt/overclock, more specifically, it’s an issue affecting Darktide, as I’ve played a variety of games, over the last 4 months, without a single issue (with the same undervolt):
Cyperbunk (ultra), Lies of P (ultra), Starfield (high, and shadows in medium, it’s a buggy mess), Path of Exile, etc

I initially ruled out this possibility because I did not get any of the symptoms of a GPU crash, namely black screen, complete loss of control, other app crashing, etc… Which generally needs a PC reboot.
Neither did I get any artifacts.
I did 2 missions with an unstable undervolt/overclock to confirm it, and in this instance I did get the usual GPU crashes described above. Logs of those instances attached.

In conclusion I have deactivated my undervolt for Darktide, which fixed the crashes but
I had to reduce in game settings to medium with FSR quality instead of high with FSR balanced, and my GPU still runs at higher temps, ~76°, instead of ~70°, since a good undervolt/overclock results in lower temps and better performances.

console-2023-10-20-18.17.10-0c4da5ef-a544-4a32-9632-aeba3665c4e1.log (372.3 KB)
console-2023-10-20-19.09.42-39275525-c9ca-47c1-9422-9f8e9abd425a.log (114.7 KB)