Crash on Launch (Microsoft Store/Xbox)

Warhammer 40,000: Darktide Technical Support
1

Issue Description:

Crash on launch after clicking ‘Play’ on launcher

Steps to Reproduce:

  1. Launch Darktide
  2. Wait for launcher
  3. Press play
  4. Wait for ‘loading shader cache’ to complete
  5. Game crash report menu opens

Platform:
Microsoft Store

Player ID:
Unsure, cannot get into game to verify.

Approx. Time of Issue & Timezone:
18:35 pm BST (UK Time) Today (13/10/2023)

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:

GUID: c599b688-d94c-44dd-ae9c-ec1ce5803685
Log File:
Info Type:

darktide_launcher.log (23.1 KB)

Note: No console log present/created in relevant folder.

2

Just to note troubleshooting steps taken so far:

  • Deletion of /AppData\Roaming\Fatshark\MicrosoftStore\Darktide folder
  • ‘Verify and repair’ ran from windows store/xbox applications
  • Reduced worker threads in launcher options to 1
  • Updated GPU drivers to latest version
  • Rebooted system and attempted re-launch with minimal background applications
  • Ran Windows System File steps as instructed here: https://support.fatshark.se/hc/en-us/articles/360039450413

Notes regarding my PC system and history:

  • No system overclocking.
  • No attempts to install mods for Darktide.
  • Darktide is installed to M.2 NVME SSD rather than HDD .
  • Only anti-malware/anti-virus software present is Malware Bytes and Windows Defender, (Malware Bytes included in system restart with disabled start-on-launch applications)
  • No streaming, video recording or webcam related software installed or running.
  • No apparent crashes on other games.
  • Latest available Windows OS updates installed.
  • Outdated system but meets minimum requirements, running on default low settings, have successfully played the game in the past week.
3

Successfully resolved the issue after following the clean re-installation steps outlined here: https://support.fatshark.se/hc/en-us/articles/360034118394--PC-How-to-Perform-a-Clean-Re-Installation-of-Vermintide-2-or-Darktide

Although, if any insight into a potential root cause can be ascertained from the launcher logs it would be much appreciated if required later.

4

Thank you for the update! It looks like a .NET Framework issue based on the error below.

05:34:09.791 [Launcher] [Main Window] Framework Version: .NET Framework 4.8.9181.0 05:34:09.915 [Launcher] [Main Window] Error when checking parent process: System.ArgumentException: Process with an Id of 21376 is not running. at System.Diagnostics.Process.GetProcessById(Int32 processId, String machineName) at Launcher.UI.GetParentProcess()

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