Crash on launch but NVIDIA GPU

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Crash on launch since patch#10
1.1.2 Hotfix not work

CPU 5600x / GPU RTX3060Ti / OS Win 11

I tried GPU driver rollback 535.98->531.79
Verifying integrity of game files
Un-install and re-install
Turn off all startup programs
Safe boot - no crash but Windows basic renderer shows 1 fps
Beta-experimental (Feb 28?)- no crash but update pop-up displayed

Crash Report :
GUID: 43120055-1bd4-476d-8020-973c0be9cef1
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:

Mission Name (If Applicable):

Platform:
Steam
Player ID:

Approx. Time of Issue & Timezone:

Reproduction Rate:
Constant (100%)

Upload Console Log & darktide_launcher.log:
console-2023-06-01-17.45.08-43120055-1bd4-476d-8020-973c0be9cef1.log (5.8 KB)
crash_dump-2023-06-01-17.45.08-43120055-1bd4-476d-8020-973c0be9cef1.dmp (776.0 KB)

Safe boot Console Log
console-2023-06-01-17.04.29-c883e933-704b-430d-bb25-720dc93a2ebd.log (20.8 KB)

2

Hi @manjuu,

Sorry to hear this.

This specific crash is on our radar and we’re currently working to resolve it.

Also, the experimental branch has now been updated - can you please check this again and see if the issue persists using this?

3

GUID: be96babb-8814-41b5-8e48-c2d032985efd
Log File:
Info Type:

I know that beta is now mirroring live version since hotfix1.1.1
and its not working too

Crash dump and console log:
crash_dump-2023-06-03-13.28.14-be96babb-8814-41b5-8e48-c2d032985efd.dmp (1.1 MB)
console-2023-06-03-13.28.14-be96babb-8814-41b5-8e48-c2d032985efd.log (6.0 KB)

4

Hi @manjuu,

Sorry for the delay getting back to you!

Our Engine Developers were able to take a deeper look at this, and determined that the crash dumps show f_sps.dll which is DRM software called “Fasoo”. They recommend to remove this software which should hopefully resolve this.

Please let me know how it goes.

5

Thank you for support.

I expected that I should wait for hotfix 1.1.3
and I thought it takes a week or later

Launch issue solved :grinning:
It’s working fine at The Mourning star, Psykhanium

I’ve seen people having the same problem in my darktide community
I hope it helps them too

6

omg it works to me too thanks!
finally i can play this xxx

7

No problem - I’m glad to hear that! :slight_smile: thank you both for the update.