Consistent Desync and Disconnection

Warhammer 40,000: Darktide Technical Support
1

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Issue Description:

When playing with friends I constantly get disconnected with the 2000,4000 and 9000 error. Using a VPN set to the netherlands fixes this problem.

Steps to Reproduce:
Load up a game of Darktide (damnation if it makes a difference)
I’m in South - Africa.
Lag/disconnect/desync

Mission Name (If Applicable):
All

Platform:
[Steam]

Player ID:
[Steam ID/Grifthin]

Approx. Time of Issue & Timezone:
[Any time I play, no matter what time of day.]

Reproduction Rate:
Constant (90%)

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    console-2023-03-10-20.56.32-799b5391-58f2-42ce-ae8c-27314ab119b2.log (48.9 KB)
    console-2023-03-10-17.23.44-855360a3-f28f-4d21-94c0-029d799f0bed.log (481.2 KB)
    console-2023-03-20-15.17.28-53583215-95ac-4dc6-94c4-1606eacd5f56.log (467.3 KB)
    console-2023-03-18-13.22.19-90caa51d-d3ea-4519-902f-f47cfd15651b.log (1.3 MB)
    console-2023-03-13-15.13.56-04d214dc-d1dc-44e3-a809-f374659f4adf.log (58.8 KB)
    console-2023-03-06-17.26.08-23d1f7c2-0cee-43a9-b41a-c26d9333523c.log (918.3 KB)
    console-2023-03-06-15.44.49-3e5ef6f5-92a9-47a8-871a-319daae01533.log (488.7 KB)
    console-2023-03-09-14.05.08-ae49a405-c752-48cb-a70f-218a5700669a.log (254.4 KB)
    console-2023-03-08-16.21.33-9248cc3b-be1d-478b-8452-1a70f88a723a.log (354.2 KB)
    console-2023-03-07-15.07.45-e288ac33-4f93-48cd-a536-570ca45a774f.log (826.7 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

darktide_launcher.log (785.1 KB)

If it’s something on my end I need to fix - please tell me what ? All other games work perfectly - I’ve got 100MB fiber and no packet loss or latency otherwise.

2

We’re exploring ISP-related issues, would you mind sharing the name of your ISP with me please?

3

Good day

Goldtel Industries - If changes need to be made please let me know so I can request the needful be done.

Interestingly enough - this just started on the games launch, in the beta’s (all of them) leading up to the game’s launch there was no problem. Now it’s extremely consistent.

4

Is there a update on this matter?

5

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