Can't get past first prologue cutscene

Like I load in to the first couple seconds and then boom it just crashes. I’m using a laptop but I can play games like Destiny and Elden Ring on it as well as Vermintide 2 no problem. What the heck can I do. I looked at and tried to do the solutions pinned but nothing works

Hi @TerriLou,

We’ll need a crash report or console log to take a look this please!

GUID: ec5cb3ef-33d6-4a34-aba4-6a4cddd47a5f
Log File:
Info Type:

That’s what I got

Thank you! We’re looking into it. Apologies for any inconvenience.

Also I tried getting through the prologue cutscene again only this time I let it play while the games window was minimized and was able to get a couple seconds of gameplay until I crashed when encountering the first enemy.