Recently I was trying to set up the game’s equipment when the game app crashed, and since then every time I log in to the game, I get a backend error message.
Attached is my background log, please help me solve this back-end error, I really like this game.
Thanks.
console-2024-08-16-12.43.47-a1c32077-206f-4172-ad2b-08481300318a.log (65.6 KB)
console-2024-08-16-12.51.00-99cc4265-a2f6-4b8b-8be0-46b778e3c090.log (40.7 KB)
console-2024-08-16-12.51.30-b62e4ac0-79d9-4ae9-8698-d771cbce1f56.log (40.9 KB)
Hi @VoidWolker,
Sorry to hear this. Is there any specific error code when the backend error is shown?
Could you also link your Steam profile URL please so I can check your account data in the backend? Thank you!
The screenshot of the error is shown below
There is no any specific error code when the backend error is shown.
My steam profile URL is “Steam Community :: Rkacibine”. Please help me solve this problem as soon as possible, because I really love this game. Thank you very much.
Hi @VoidWolker,
It appears that your loadout data has become corrupted somehow. I’ve requested for one of our backend developers to repair your account data. I’ll let you know once this has been completed!
Thank you for your patience in the meantime.
@VoidWolker, good news! Your account data has already been repaired.
Can you please check again and let me know if the issue is resolved?
Thanks!
It’s OK! Thank you very much!!!
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