Backend Error- Error signing in

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

Unable to make it past start screen, constant Backend Error

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

[PC] Crash Report (Optional):

Backend Error does not prompt crash report only unable to sign in

2

Sorry to hear about your error. It looks like you’re playing from Singapore, is that right?

Additionally, to help us troubleshoot, are you able to connect your PC to a mobile hotspot - to see if the error persists whilst under another connection?

3

The error does not occur when using a hotspot

4

Good discovery! In this case, I’d recommend reaching out to your ISP and explaining that the connection to https://bsp-sup-sd.atoma-discovery.com/darktide/status is being blocked. Your ISP should be able to resolve this for you.