Backend error, cant open game unless using vpn

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

ive tried all methods, verify game fgiles, restart pc and steam, firewall and anti virus, resetting my wifi, etc. Nothing works but when i trid to open the game with a vpn, it allows me to login, play a match and everything. But i dont want to play with a vpn because it lags. I have installed the healthbars and scoreboard mods for the game and ive also treid disabling them but nothing works

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

Player ID (Optional):

etwan133

[PC] Crash Report (Optional):

open game
attempt to log in
receive warning that fatshark servers a slower than usual
error

2

Hi Etwan, could you tell me which country you’re playing from?

3

indonesia

4

Thank you, there’s no restrictions in Indonesia to my knowledge.

Are you able to connect your PC to a mobile hotspot for a short period, to see if the issue persists under another connection (with no VPN)?

I know this isn’t always an option but it does help to isolate the issue.