Backend error 1002?

你好,以下由GOOGLE翻譯,我的英文不好
Hello, the following is translated by GOOGLE, my English is not good.

在8/17我得到backend error 1002,這是什麼問題?我被BAN了嗎?
At 8/17 I got backend error 1002, what is the problem? Am I being BAN?

我相信這是個誤會,我從來沒有使用過任何非法程式
I believe this is a misunderstanding. I have never used any illegal programs.

我在8月16日與非法軟體用戶玩過遊戲,這是一個隨機遊戲,但他斷線,我後來返回家。
I played the game with an illegal software user on August 16th. This is a random game, but he broke the line and I later returned home.

請幫助我,我想進入遊戲
Please help me, I want to enter the game.

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