Wrong price in the commodore's vestures + please give my aquilas back

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Hey Fatshark, big fan here!
So here’s the thing: yesterday i’ve checked the commodore’s vestures and noticed that the Faithful Bodach bundle’s price was set to 0 aquilas. Previously i’ve had a headpiece of that bundle(Spectre’s Hood) so i’ve clicked the bundle to check things out. There, on the bundle page, i saw that the prices for the chestpiece and the leg pieces was both set to 0 aquilas and the bundle itself also was costing 0 aquilas. I thought that was really weird, but hey, free stuff, right? I thought it was somehow related with the whole “give the Steam users something good too since you gave away 14k aquilas to microsoft users” or something like that, i dunno. So i’ve proceeded with a “purchase bundle” button and the confirmation window also had a price of 0 aquilas. At that point i was like “ok, that’s too many coincidences, it can’t be a simple visual bug, this have to be legit”, so i’ve pressed the confirmation button AND THERE GOES MY 1400 AQUILAS lol. Now i’m a proud owner of the whole Faithful Bodach set that i don’t really want.

So, the issues are:

  1. The visual bug of having a price of 0 aquilas for bundles if you’ve previously had a certain piece from that bundle
  2. The headpiece cost was 900 aquilas and yesterdays incident made me lose 1400 more, resulting in 2300 total. I believe that the whole bundle cost is 2100, so i’ve actually paid even more than i had to.
  3. As i’ve stated before, i don’t really like the chestpiece and the legpiece. Can i please get my 1400 aquilas back and remove those 2 items from my account?

Error Displayed (If Applicable):

Steps to Reproduce:

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam
Player ID:
go_megabee

Approx. Time of Issue & Timezone:
GMT+3, i’m not sure, 15.10.2023 morning

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Unfortunately now this bundle is having the “owned” status and i can’t reproduce anything. If you’ll get me my aquilas back, i promise to try to reproduce this thing with some other bundle and this time i’ll get you lots of screenshots :smiley:

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

2

Sorry about this. This is a rare - but annoying - issue. Could you share the URL to your Steam profile with me please, and I’ll refund the items.

3

Sure thing!

Thank you very much, i wasn’t hoping to get the answer so fast tbh :smiley:

If that’ll make your job any easier:

  1. Right now there’s 4300 aquilas, please set it back to 5700
  2. items to remove:
    a) Devotees to the golden throne uniform(militia of st. castor division)
    b) Grand retribution militia garb
4

Due to a hiccup in our backend I’ve had to refund the entire set - including the head piece - for 2300 Aquilas. I hope this is okay.

5

Of course, i’ll just buy the headpiece again. I’ve unequipped it and logged off the game to avoid any further troubles, tyvm Julia <3