The official server crashes, and the region will not be changed, and the archive is suspected to be corrupted

Warhammer: Vermintide 2 Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

This is the error code；
GUID: 56eacba3-d58f-4f66-8a78-23b9d15896f0
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 7a165df5644fdb3e7ebed891c0bb4ae8fc2d58e9
accessing address 0000000C5AF01196 from 0000000C5AF01196

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: 56eacba3-d58f-4f66-8a78-23b9d15896f0
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 7a165df5644fdb3e7ebed891c0bb4ae8fc2d58e9
accessing address 0000000C5AF01196 from 0000000C5AF01196

2

Sorry to hear this @bass, you appear to be running into a non-descript Access Violation crash and the underlying cause isn’t clear.

I recommend running through our general crash solutions, here:
https://support.fatshark.se/hc/en-us/articles/360021422873--PC-How-to-Resolve-Crashes-in-Vermintide-2

4

Hi @bass, just merged your other post here too. Looking at this, are you crashing only in Official realm and not in Modded realm?

If so, this would indicate a conflict with Easy Anti-Cheat. I recommend to try the following:

Add Anti-Virus and Firewall exceptions for both Vermintide 2 and Easy Anti-Cheat. You’ll need to add the following exceptions:

  • vermintide2.exe in \Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries
  • vermintide2_dx12.exe in \Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries_dx12
  • EasyAntiCheat_EOS.exe in C:\Program Files (x86)\EasyAntiCheat_EOS

Perform a ‘Selective Startup’ which can help to determine if a background application is the culprit:

  1. Press the Windows key
  2. Type ‘msconfig’ and select ‘System Configuration’
  3. On the ‘General’ tab, select ‘Selective Startup’
  4. Deselect ‘Load startup Items’
  5. Reboot your PC
  6. Launch Vermintide 2 as normal

If the error no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with Easy Anti-Cheat.

Please let me know how you get on!

5

GUID: eb873bf2-c327-452b-8eb9-9dfe685cd256
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 7a165df5644fdb3e7ebed891c0bb4ae8fc2d58e9
accessing address 0000000CB9601196 from 0000000CB9601196

6

New crash reports
GUID: 378668cc-d41b-4670-9819-9d0eafb39315
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 7a165df5644fdb3e7ebed891c0bb4ae8fc2d58e9
accessing address 0000000BC48C1196 from 0000000BC48C1196

7

@bass, unfortunately we’ve not been able to identify any further clues from the new crash reports.

Please ensure you have latest Windows updates installed, and that your GPU drivers are fully updated also.

It’s a shot in the dark, but perhaps a clean reinstallation of Vermintide 2 may help (please note any custom settings e.g. graphics, keybinds etc. will be lost):
https://support.fatshark.se/hc/en-us/articles/360034118394--PC-How-to-Perform-a-Clean-Re-Installation-of-Vermintide-2-or-Darktide

8

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