Return of error Code 9999

Warhammer 40,000: Darktide Technical Support
1

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Crash/bug

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
9999

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Choose Ogryn in character select
  2. Go to map selection, Open
  3. Go to shop instead (escaped)
  4. Open shop, click on weapons
  5. Wait for load but crash instead

Mission Name (If Applicable):
None

Platform:
Steam

Player ID:
Steam ID: 76561198124967265

Approx. Time of Issue & Timezone:
Dec/22/2022 9:43 PM EST

Reproduction Rate:
Often(With other classes too before/after recent fixes
Upload Supporting Evidence:

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

console-2022-12-23-02.41.15-8af343d0-f154-448c-9acf-22caa6e64e1a.log (80.6 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

darktide_launcher.log (560.5 KB)

2

Different character: same Error code

Issue Description:
Crash/bug

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
9999

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Choose character: Spyker
  2. Choose map
  3. Load into Map(Specific map of any type of malice under, havent tried 4 and up)
  4. Play for a bit or more(in this case a bit)
  5. Crash during fights(some times my character would slide in one direction, unable to stop(while being able to look 360)

Mission Name (If Applicable):
Any?(Can happen on all maps I’ve clicked on)

Platform:
Steam

Player ID:
76561198124967265

Approx. Time of Issue & Timezone:
Dec/22/2022 10:02PM EST
Reproduction Rate:
95% often, near once on each map
Often (<75%) - Constant (100%)

Upload Supporting Evidence:

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

console-2022-12-23-02.50.56-db11e3fe-0f13-44fd-9456-3e29de98fba3.log (147.9 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

darktide_launcher.log (560.5 KB)

3

Once this occurs, I cannot simply just rejoin a match. I must first switch Wifi connection ((These clips are after I disabled IP6 (leaving IP4 open, still had this issue prior))) then I can ‘temporarily’ rejoin a match again- but the error will come up again. It’s much more frequent with the Ogryn then my Spyker. I might be able to finish a match like that-but it’s not couth for me or the players playing along side me, as I’m often not back fast enough and a npc replaces me.

4

Just finished a level 1&2 mission as a level 10(now 11) Veteran, no issue. Played a level 2 hound mission with Ogryn, no issue. Just tryed playing a malice(lvl3) game and before I could connect to mission with Ogryn the error 9999 showed up.

Issue Description:
Crash/bug

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
9999

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Finish playing a level 2 map with hound event
  2. Go to map area
  3. Choose mission
  4. Denied connection?

Mission Name (If Applicable):
Refinery Delta-17 (+Scripts, no event, Malice)

Platform:
Steam

Player ID:
76561198124967265

Approx. Time of Issue & Timezone:
Dec/23/2022 12:49AM EST
Reproduction Rate:
unsure(haven’t been denied a match conection like that before, but the code appears often (Malice and up*

Upload Supporting Evidence:

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

N/A?
image
console-2022-12-23-04.22.05-8a32c9c0-fa64-4362-adf4-a54894bcd3f2.log (429.6 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    Also N/A?
    darktide_launcher.log (583.0 KB)

image

5

Just finished a few games of Level 1, & 2 with Veteran. No error code. Just played a level 2, script with hounds, game with Ogryn, no error code. Though tried to join a no event Malice game and was immediately met with the 9999 error code(I didn’t connect to match making).

My launcher file didn’t show a time stamp(In either location that is asked to grab) that matches the capture of this.

6

Thank you for sharing - I’ve raised this with our developers.