Immediate Crash on launch, AMD Cleanup utility no help either

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - After Building Shader Cache

Issue Description (Required):

Immediate crash while trying to launch, Building Shader crash gets to about 98% and then tells me AMD is blocking access. Happened like three times in a row and kept doing it despite basic troubleshooting like verify cache integrity on Steam, Using the AMD Graphics Clean tool and restarting.

Not sure what part of the Graphics Drivers it doesn’t like. Was working the day before and had made no changes since then.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

[PC] Crash Report (Optional):

GUID: 3f0b9643-3058-4281-811e-f8bfde5bca87
Log File:
Info Type:

[Engine Error]: Access violation (0xc0000005) in build 3017f668a49225f36594d058c958c83290c02f73
accessing address 000001F9FCD90000 from 00007FFDAFE965D5

The crash occurred in module ‘amdxc64’. This module is related to AMD graphics driver. If this is a recurring issue you could try AMD Cleanup Utility tool Drivers and Support for Processors and Graphics to see if that helps.

2

Hi Claude, indeed this is a persistent driver-related error. My recommendation would be to roll back to an earlier driver version, perhaps 25.9.1 which is considered to be quite stable.