Game Crashing when Opening Chest

Issue Type (Required):

Crash - During Play

Issue Description (Required):

Game crashes straight to desktop shortly after opening any type of chest. No backend error and no crash report on game close.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

@Beano sorry to hear this. I’ve added a chest to your inventory to test again with - could you please open it and check if the crash occurs?

If so, please could you provide your console log from the session so we can take a look under the hood?

https://support.fatshark.se/hc/en-us/articles/360017633918--PC-How-to-Provide-a-Crash-Report-Console-Log-Launcher-Log-or-user-settings-config

Thanks in advance!

The crash didn’t occur after opening the test chest, But I’ve found the console log for a previous crash. I should mention upon all the crashes one of the loot items background becomes a flashing square with different patterns jittering in and out.

console-2025-12-02-09.44.08-7727b71b-5e89-40c5-accb-9784090dba71.log (109.8 KB)

@Beano glad to hear the recent added chest opened okay! Hopefully any further chests earned should be fine now. Please let me know if this isn’t the case.

As for the log, unfortunately, it’s truncated and cuts off before any crash data is printed - so it hasn’t given any clues :frowning:

I got a crash report this time! Crashed again when opening chests.

GUID: dbe5f95f-9b16-4df7-907e-823787f11ed4

Log File:
Info Type:

[Engine Error]: HRESULT: 2289696773 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\vt2-stingray\vt2\release\release_hon_2025_05_12_event_level\runtime\d3d12_render_device\d3d12_debug.cpp:482 in function stingray::aftermath::ensure


Oddly, this error indicates a GPU-related crash occurred. Are all newly earned chests crashing each time you try to open them?

If not, then I recommend running through our GPU crash solutions here:

https://support.fatshark.se/hc/en-us/articles/360034654593--PC-How-to-Resolve-GPU-Crashes-in-Vermintide-2

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