Versus Technical Support FAQ

IMPORTANT: Unsupported OS Information

Both Windows 7 and Windows 8 are no longer supported for Vermintide 2. Any Windows 7/8 users will experience an error on launch and will be unable to play.

Additionally, an older version of Windows 10 is currently not supported. Anyone using Windows 10 (Version 1607) will experience an error on launch and will be unable to play.

More information can be found here:

Having Launcher Issues?

If you are encountering any issues with the launcher, firstly please try the following:

Verify Integrity of Game Files

  1. Right-click ‘ Warhammer: Vermintide 2 - Versus Closed Alpha Test’ in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam

If verifying your game files is unsuccessful, please try our other launcher solutions, here:

Error/Crashing On Launch?

If you are experiencing a crash on launch, please upload a crash report, or your appropriate console log and launcher log to us via the Versus Technical Support section of the Fatshark Forums, here:

To provide a crash report:

  1. After the crash has occurred, a pop-up window prompting you to enter the details of what you were doing prior to the crash will be displayed
  2. Submit the pop-up window
  3. Another pop-up window similar to that pictured below will be displayed
  4. Click the ‘Copy to clipboard’ button and paste it to us

Your console logs and launcher log can be located here:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2 External Test\console_logs

Matchmaking/Connectivity Issues?

This is the first large scale test for Versus, and as such matchmaking and ping issues may be experienced.

There also might be longer queueing times outside of prime time depending on region during this test.

If you are experiencing any connectivity or matchmaking issues, please try our connectivity error solutions, here:

Where Should I Report Gameplay Crashes?

If you experience any gameplay crashes during the Versus test, please submit reports including a crash report or console log to us via the Versus Technical Support section of the Fatshark Forums, here:

To provide a crash report:

  1. After the crash has occurred, a pop-up window prompting you to enter the details of what you were doing prior to the crash will be displayed
  2. Submit the pop-up window
  3. Another pop-up window similar to that pictured below will be displayed
  4. Click the ‘Copy to clipboard’ button and paste it to us

To provide a console log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2 External Test\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload the appropriate console log to us

If support is unavailable to assist at the time, then we recommend to try our general crash solutions, here:

Where Should I Report Bugs?

Please submit bug reports to us and upload any evidence e.g. screenshots, recordings, logs etc. on the Versus Bug Reports section of the Fatshark Forums, here:

Having Audio Issues?

Please see our general audio solutions, here:

Known Issues:

  • There might be some FPS drops when searching for servers (we’re hoping this won’t be an issue)
  • Matchmaking isn’t fully tested for the amount of players who’ve signed up, so it’s not impossible that some issues related to it come up
  • Hoisting players with packmaster in various areas might drag players through the terrain
  • At the end of a match, the summary can sometimes show the wrong score and round information.
  • VoIP does not work in the keep
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