# Xbox Series X shuts down

**URL:** <https://forums.fatsharkgames.com/t/xbox-series-x-shuts-down/85751>\
**Category:** Bugs\
**Tags:** acknowledged\
**Created:** [October 31, 2023, 9:20pm UTC](https://forums.fatsharkgames.com/t/xbox-series-x-shuts-down/85751 "2023-10-31T21:20:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Keeper](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@Keeper](https://forums.fatsharkgames.com/u/Keeper)\
**Post date:** [October 31, 2023, 9:20pm UTC](https://forums.fatsharkgames.com/t/xbox-series-x-shuts-down/85751/1 "2023-10-31T21:20:42Z")

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**Issue Description:**  
After hotfix 2, playing will randomly cause the Xbox to completely power off (its plugged into the wall)

**Steps to Reproduce:**  
N/A

**Map Name (If Applicable):**  
Chaos wastes, Khazukan Kazakit-ha

**Platform:**  
[Steam/Xbox/PlayStation]  
Xbox  
**Player ID:**  
N/A

**Approx. Time of Issue & Timezone:**  
N/A

## **Reproduction Rate:** Once - Rare (\<10%) - Unusual (\<25%) - Common (\<50%) - Often (\<75%) - Constant (100%) Common

**Upload Supporting Evidence:**  
[Screenshots, recordings, links to Twitch VODs, etc.]

**Upload Console Log:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console\_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here

**Upload user\_settings.config:**

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Vermintide 2
4. Locate the user\_settings.config in this directory
5. Upload here

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<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/3/1/319a2f41b73f03a4d9360defbe43058888a33c8c.png) [@system](https://forums.fatsharkgames.com/u/system)\
**Post date:** [November 7, 2023, 9:21pm UTC](https://forums.fatsharkgames.com/t/xbox-series-x-shuts-down/85751/2 "2023-11-07T21:21:05Z")

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Closed on November 7, 2023, 9:21pm UTC

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