# Strange back end error **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [September 26, 2025, 1:10pm UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931 "2025-09-26T13:10:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [September 26, 2025, 1:10pm UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/1 "2025-09-26T13:10:58Z")
### Issue Type (Required): Other ### Issue Description (Required): When logging into Dark Tide, I could play normally at first, but then gradually encountered backend errors. Now, I can’t get in at all. I have tried various methods, including changing the accelerator, resetting the dns, and resetting the network, but after successfully logging in once, I couldn’t get in. Besides, previously, when opening the social page, the game frame rate would be very low, almost freezing, and sometimes even crashing. I suspect it might be related to this ### Steps to Reproduce (Required): just log in ### [PC] Do You Use Mods? (Optional): No, I don’t use mods ### Reproduction Rate (Required): Constant (100%) ### Platform (Required): PC - Steam ### Player ID (Optional): > **[Steam Community :: Khino](https://steamcommunity.com/id/64126421/)** ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 26, 2025, 4:37pm UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/2 "2025-09-26T16:37:51Z")
Hi Khino. For troubleshooting purposes, are you able to experiment by connecting your PC to a mobile hotspot, to see if the errors persist while under another connection? I understand this isn’t always an option, but it can be helpful. ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [September 27, 2025, 6:56am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/3 "2025-09-27T06:56:47Z")
I did try it before.It acctually worked only two times and then never work again. ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [September 29, 2025, 9:20am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/4 "2025-09-29T09:20:53Z")
[console-2025-09-29-06.29.59-0667777d-4162-4720-b6b3-39790ced722c.log](https://forums.fatsharkgames.com/uploads/short-url/73VbOuwyjtKotB1kUpkSDPEgGIW.log) (120.2 KB) [console-2025-09-29-06.00.51-1976295f-63e2-4da3-9b13-9cecec7628ec.log](https://forums.fatsharkgames.com/uploads/short-url/tVymJt0fUhH4hlh27luNVvaa4MH.log) (409.5 KB) [console-2025-09-29-06.59.56-56b19f4d-7e49-42a9-9a4c-79adbf1eca97.log](https://forums.fatsharkgames.com/uploads/short-url/kqtPBHSiphaIrG0ZEsFe9vpWEkN.log) (98.1 KB) [console-2025-09-29-06.34.30-1b9b8034-6a5d-43af-b706-068ec4fb382f.log](https://forums.fatsharkgames.com/uploads/short-url/jFqgVuEFmjfbNGgMzuGX2ezup4C.log) (170.5 KB) [console-2025-09-29-06.32.33-57266373-7421-4d3b-9870-2bae50f4b9ef.log](https://forums.fatsharkgames.com/uploads/short-url/sz6KbAUiTV5Qmx0x8eukQJ0vnW9.log) (107.6 KB) ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 29, 2025, 9:25am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/5 "2025-09-29T09:25:01Z")
Hi Khino, the data in each log appears to be quite inconsistent, and most have mods enabled which is producing various errors. Could you try launching once more with _all mods_ disabled, and upload the corresponding console log here please? ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [September 30, 2025, 7:20am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/6 "2025-09-30T07:20:41Z")
[console-2025-09-30-07.18.21-6cfa7ce2-3a52-4d9c-9b09-e32e0d4daca5.log](https://forums.fatsharkgames.com/uploads/short-url/vSEhcIXEBxSyRnMbwBQyEpC0xcV.log) (35.7 KB) ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 30, 2025, 8:52am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/7 "2025-09-30T08:52:32Z")
Thanks Khino, it looks like a VPN is active - have you tried disabling this? ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [September 30, 2025, 10:21am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/8 "2025-09-30T10:21:26Z")
Do you mean Game-Booster?I actually use Game-Booster.Still fail when disabling it. [console-2025-09-30-10.20.20-c0b154f6-8526-400f-be7c-33bc855c1054.log](https://forums.fatsharkgames.com/uploads/short-url/t2XrIp9nvfOdnarOsnOGyimQEFG.log) (33.1 KB) ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [September 30, 2025, 11:20am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/9 "2025-09-30T11:20:24Z")
Hi Khino, it looks like you have a VPN named ‘Radmin VPN’ on your PC - is this active? ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [September 30, 2025, 1:55pm UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/10 "2025-09-30T13:55:28Z")
[console-2025-09-30-13.51.02-b236a2db-7bc9-431d-90e6-2e83ab1f3dc6.log](https://forums.fatsharkgames.com/uploads/short-url/uYTxPlo6IOju1uXCDnvnJiIXK99.log) (32.0 KB) This time i disabled it.But i have just logged in successfully with VPN(not Radmin),though the lag was so high. ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [October 1, 2025, 3:22pm UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/11 "2025-10-01T15:22:45Z")
But it seems like logging depends on luck.Usually it doesn’t work. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [October 1, 2025, 4:49pm UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/12 "2025-10-01T16:49:46Z")
There are some authentication issues in the most recent log. So you’ve disabled Radmin, and are using another VPN, which allows you to login but with a lot of lag? What’s displayed on-screen if you attempt to access [https://bsp-sup-sd.atoma-discovery.com/darktide/status](https://bsp-sup-sd.atoma-discovery.com/darktide/status) with no VPN? ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [October 2, 2025, 6:37am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/13 "2025-10-02T06:37:08Z")
{ “status”: “OKAY” } ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [October 3, 2025, 4:41pm UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/14 "2025-10-03T16:41:44Z")
whats next step？ ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [October 3, 2025, 5:25pm UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/15 "2025-10-03T17:25:50Z")
You seem to be able to establish a connection there, so I’m surprised the error is presenting the way it is in Darktide. Could you try launching Darktide after a ‘Selective Startup’, and see if there’s any change?: 1. Press the Windows key 2. Type ‘msconfig’ and select ‘System Configuration’ 3. On the ‘General’ tab, select ‘Selective Startup’ 4. Deselect ‘Load Startup Items’ 5. Reboot your PC 6. Launch as normal, and see if the issue persists ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [October 4, 2025, 11:53am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/16 "2025-10-04T11:53:13Z")
[console-2025-10-04-11.29.30-90c7a5cf-16ae-427b-a926-edcc9710c0b1.log](https://forums.fatsharkgames.com/uploads/short-url/tTHftdaVOJLjLrbCPGo8bzYe8B7.log) (108.0 KB) [console-2025-10-04-11.49.14-15033bee-8d05-4d90-a7f3-4e6bdb1ce227.log](https://forums.fatsharkgames.com/uploads/short-url/jCAwWLFmMQFcqWmB0lM0r47fif6.log) (42.0 KB) It is no use. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [October 6, 2025, 9:22am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/17 "2025-10-06T09:22:27Z")
Hi Khino, I have to double-check - did you activate Radmin VPN (or any other VPN) prior to launching Darktide in the above logs? ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [October 6, 2025, 10:09am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/18 "2025-10-06T10:09:17Z")
actually,i tried 4 times.Without mods,vpn off,vpn on and with mods,vpn off,vpn on.But they all failed ---
**Author:** ![khino](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@khino](https://forums.fatsharkgames.com/u/khino)\ **Post date:** [October 10, 2025, 6:29am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/19 "2025-10-10T06:29:10Z")
[console-2025-10-10-06.25.07-3ac19d03-d03a-46cf-a45d-59f352ab8771.log](https://forums.fatsharkgames.com/uploads/short-url/v7C2oipJJBcp6BtDKi1YAfjEWqE.log) (42.8 KB) [console-2025-10-10-06.27.07-b369c2cc-99d1-4daf-8eeb-ab875ca45dba.log](https://forums.fatsharkgames.com/uploads/short-url/t32XhIDW1qmBbyYGW9DJn7k2dfS.log) (31.6 KB) No use 🥲 ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [October 13, 2025, 8:58am UTC](https://forums.fatsharkgames.com/t/strange-back-end-error/112931/20 "2025-10-13T08:58:40Z")
Sorry about this Khino, we’re at a bit of a loss here admittedly. ☹ Would you like me to assist with a refund? [Next page](https://forums.fatsharkgames.com/t/strange-back-end-error/112931.md?page=2)