# Sound will cut out at random , which leads to a freeze, and crash. Never happened before newest penance update **URL:** \ **Category:** Technical Support\ **Tags:** acknowledged\ **Created:** [April 18, 2024, 1:42pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570 "2024-04-18T13:42:09Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 2, 2024, 1:21pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/43 "2024-05-02T13:21:24Z")
my current theories is that 1. some ppl have issues with direct storage, can be number of reasons but one thing direct storage doesnt on SSD’s is caching files compared to previous file reader. In theory this should not be needed for an SSD so recommended is to have it off. Not sure if this is the cause or not. 2. from most logs I can see there is alot of PSO’s being created so there is likely an issue here with 1.3.0 we changed version of the local cached version, which meant that we nuked that data. Same things happens if you update the gpu driver afaik. These stalls will be gone after a few missions. But the idea is that the shader cache should generate these for you before launching the game. ---
**Author:** ![raims96](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@raims96](https://forums.fatsharkgames.com/u/raims96)\ **Post date:** [May 2, 2024, 10:41pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/44 "2024-05-02T22:41:03Z")
So I tried experimental again, and added the line at the very top. Played one match, seemed there are no issues. But I do notice my fps dipping a bit much at times still. From 60 to 40, even when theres no real hordes around. Did the game maybe also get a graphical upgrade with the penance patch or something? I have however read about other people having fps issues after patch. ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 3, 2024, 11:17am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/45 "2024-05-03T11:17:16Z")
> [@raims96](#): > > Did the game maybe also get a graphical upgrade with the penance patch or something? I have however read about other people having fps issues after patch. Not that im aware of. ---
**Author:** ![MortalsEnd](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/mortalsend/32/71229_2.png) [@MortalsEnd](https://forums.fatsharkgames.com/u/MortalsEnd)\ **Post date:** [May 3, 2024, 11:27am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/46 "2024-05-03T11:27:52Z")
This happens ALL the time to me and everyone i play with. (Xbox) ---
**Author:** ![raims96](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@raims96](https://forums.fatsharkgames.com/u/raims96)\ **Post date:** [May 4, 2024, 1:19am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/47 "2024-05-04T01:19:10Z")
## GUID: dd543e99-182f-4415-a9d5-d73cb847668c Log File: Info Type: * * * Is this the same issue? Happened after playing 5 missions without anything. Just randomly crashed. Maybe a lot of things happening at once? I was casting venting shriek and crashed. Team had all veterans with lasguns. ---
**Author:** ![raims96](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@raims96](https://forums.fatsharkgames.com/u/raims96)\ **Post date:** [May 4, 2024, 7:42pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/48 "2024-05-04T19:42:19Z")
## GUID: 1c0ed98c-49f5-40ce-8846-37dd2075a0fc Log File: Info Type: * * * ---
**Author:** ![Sophrosyne](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@Sophrosyne](https://forums.fatsharkgames.com/u/Sophrosyne)\ **Post date:** [May 4, 2024, 9:42pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/49 "2024-05-04T21:42:16Z")
This happens to me every second or third map also now. Began some time after the Path of Redemption update. It starts with the game’s sound cutting off, then after a moment the game starts stuttering, with no sound during each stutter. It can be a while between them, or in rapid succession. I know my game will disconnect then, just don’t know when. Usually takes a few minutes. Guy I play with regularly never had it. ---
**Author:** ![spAde](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@spAde](https://forums.fatsharkgames.com/u/spAde)\ **Post date:** [May 6, 2024, 1:02pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/50 "2024-05-06T13:02:55Z")
This has been happening regularly since the penance update, despite the hotfixes. It is not a crash, but a freeze and drop from match. I have verified, reinstalled, and made the settings.ini edit, and it still happens. Putting the game down until this is patched. ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 7, 2024, 7:17am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/51 "2024-05-07T07:17:52Z")
> [@raims96](#): > > dd543e99-182f-4415-a9d5-d73cb847668c I think this is a crash inside our audio engine that should be fixed in a future update. ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 7, 2024, 7:31am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/52 "2024-05-07T07:31:47Z")
is is likely a long stall in the gameplay code. I will add some more code to get more info from this, since i can’t see were in the code it’s stuck in atm. The other stalls I saw could be due to PSO generation which we are aware of and planning a fix for. ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 7, 2024, 9:58am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/53 "2024-05-07T09:58:39Z")
on xbox we don’t have the issue with pso’s atleast since we can precompute it. So there is more than one issue causing issues. ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 7, 2024, 9:59am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/54 "2024-05-07T09:59:41Z")
you can try the experimental branch and upload a log if you want us to take a look. In the meantime Im trying to add so we can get better debug functionality like this in the default branch ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 7, 2024, 9:59am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/55 "2024-05-07T09:59:50Z")
see > [@Sound will cut out at random , which leads to a freeze, and crash. Never happened before newest penance update](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/50): > > This has been happening regularly since the penance update, despite the hotfixes. It is not a crash, but a freeze and drop from match. I have verified, reinstalled, and made the settings.ini edit, and it still happens. Putting the game down until this is patched. ---
**Author:** ![SeraphMint](https://avatars.discourse-cdn.com/v4/letter/s/b5ac83/32.png) [@SeraphMint](https://forums.fatsharkgames.com/u/SeraphMint)\ **Post date:** [May 7, 2024, 11:32am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/56 "2024-05-07T11:32:13Z")
Can Gamepass players access the experimental branch somehow? ---
**Author:** ![MortalsEnd](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/mortalsend/32/71229_2.png) [@MortalsEnd](https://forums.fatsharkgames.com/u/MortalsEnd)\ **Post date:** [May 7, 2024, 12:27pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/57 "2024-05-07T12:27:36Z")
Its the general freezing and crashing. We don’t even get error codes it just freezes, kick you from the game, then you can reconnect instantly. From what ppl are saying on discord and ppl i play with its everyone in xbox suffering. ---
**Author:** ![myheartislessthan3](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/myheartislessthan3/32/33432_2.png) [@myheartislessthan3](https://forums.fatsharkgames.com/u/myheartislessthan3)\ **Post date:** [May 8, 2024, 11:05pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/58 "2024-05-08T23:05:33Z")
I’m running experimental branch and while the audio doesn’t seem to drop out anymore, I still get freezes and eventual DCs. ---
**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\ **Post date:** [May 10, 2024, 2:01pm UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/59 "2024-05-10T14:01:49Z")
Following on from the comment above, Steam users may wish to switch to the `experimental` branch using the instructions here: > [@KNOWN ISSUE: Performance Issues After Path of Redemption Update](https://forums.fatsharkgames.com/t/known-issue-performance-issues-after-path-of-redemption-update/93510/13): > > We’ve put a number of changes on our experimental build, to address issues that have recently arisen with the ‘Path of Redemption’ update. You may be recommended this build, if you are experiencing the issues below: [Fatal Error! Failed to read:](https://forums.fatsharkgames.com/t/known-issue-fatal-error-failed-to-read/93638)[Assertion failed! / Microsoft Visual C++ Runtime Library](https://forums.fatsharkgames.com/t/known-issue-assertion-failed-microsoft-visual-c-runtime-library/93637)[Stuttering, performance and sound issues](https://forums.fatsharkgames.com/t/known-issue-performance-issues-after-path-of-redemption-update/93510) A specific start-up crash that presents after the shader cache has been built NOTE: With this issue only, it is not necessary to perform the steps outlin… ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 14, 2024, 11:02am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/60 "2024-05-14T11:02:44Z")
my best guess (without being a network coder) is that if the stall is long enough you get disconnected. we are still working on general performance issues such as this and improving our tools how to detect it in production. ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 14, 2024, 11:06am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/61 "2024-05-14T11:06:09Z")
sadly not, i don’t know if msstore has similar functionality to have a beta branch. The plan is to move most of the fixes to the main branch. ---
**Author:** ![Axloss](https://avatars.discourse-cdn.com/v4/letter/a/bcef8e/32.png) [@Axloss](https://forums.fatsharkgames.com/u/Axloss)\ **Post date:** [May 16, 2024, 7:27am UTC](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570/62 "2024-05-16T07:27:18Z")
can you see if this helps you? (this is on the default branch) > [@Sound is still bugged](https://forums.fatsharkgames.com/t/sound-is-still-bugged/94617/2): > > Please try this, and see if it helps: Navigate to your Darktide AppData by: Press the Windows key + R Enter %appdata% within the search input and select ‘OK’ Navigate to AppData\Roaming\Fatshark\Darktide Open the user\_settings.config At the VERY TOP of the user\_settings.config, enter the lines below: direct\_storage = { enabled = true disable\_bypass\_io = true force\_file\_buffering = true force\_mapping\_layer = false } Save your changes Play! Post here to let us know the out… Potentially this might be required for xbox as well atm, if the issue is due to the same reason [Previous page](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570.md?page=2) [Next page](https://forums.fatsharkgames.com/t/sound-will-cut-out-at-random-which-leads-to-a-freeze-and-crash-never-happened-before-newest-penance-update/93570.md?page=4)