# Refund Request for Recent Purchase

**URL:** <https://forums.fatsharkgames.com/t/refund-request-for-recent-purchase/90225>\
**Category:** Technical Support\
**Tags:** acknowledged\
**Created:** [December 29, 2023, 2:34pm UTC](https://forums.fatsharkgames.com/t/refund-request-for-recent-purchase/90225 "2023-12-29T14:34:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ReinTheAvali](https://avatars.discourse-cdn.com/v4/letter/r/9dc877/32.png) [@ReinTheAvali](https://forums.fatsharkgames.com/u/ReinTheAvali)\
**Post date:** [December 29, 2023, 2:34pm UTC](https://forums.fatsharkgames.com/t/refund-request-for-recent-purchase/90225/1 "2023-12-29T14:34:09Z")

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### Issue Type (Required):

Refund an Item

### Issue Description (Required):

Dear Fatshark,

I am writing to request a refund for two items I recently purchased from your store: Militarun Field Fatigues (Gerdan Pattern) and Hostile Environment Field Kit (Ice Mourn). Both items are part of the same bundle and unfortunately exhibit significant clipping issues when worn together.

I would like to bring to your attention that the current display method on your website does not allow customers to identify these issues before making a purchase. The items appear seamless until acquired, making it challenging for clients to anticipate such complications.

To address this, I propose implementing a feature that enables users to inspect the entire bundle simultaneously. Allowing customers to rotate all the cosmetics of a set at once would significantly enhance their ability to identify and avoid potential clipping issues. This change would provide a fair opportunity for users to assess the coherence of items within a set before finalizing their purchase.

In the interest of transparency and customer satisfaction, I kindly request that you consider implementing this feature. Additionally, I am attaching two images illustrating the issues: two depicting the shop’s failure to display clipping prior to purchase and the inability to inspect the whole set, and two showcasing the specific clipping problems.

I appreciate your prompt attention to this matter and look forward to a resolution that ensures a positive shopping experience for all customers.

Thank you for your understanding.

### [PC] Do You Use Mods? (Optional):

No, I don’t use mods

### Reproduction Rate (Required):

Constant (100%)

### Platform (Required):

Steam (PC)

### Player ID (Optional):

> **[Steam Community :: Rein](https://steamcommunity.com/id/IMustNotFearFearIsTheMindKiller/)**

### Upload Supporting Evidence (Optional):

 ![clipping_issue_zoom.png](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/9/2/9238b3bd10ef13ec2be87a00fb6bb1ee4434d927.png)  
 ![inability_to_inspect_multiple_items.png](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/6/0/6036f36bef669b92949559135697839f9790a7d2.jpeg)  
 ![clipping_issue.png](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/4/b/4bcf8828ebecfea78624b3b4d25013969b7d26e0.jpeg)  
 ![inability_to_see_clipping_at_store.png](https://europe1.discourse-cdn.com/flex013/uploads/fatshark/original/3X/4/2/425d968a2875034b17fb647a8e5fe4b324ca4ee1.jpeg)

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<div class="post-metadata">

**Author:** ![FatsharkJulia](https://dub1.discourse-cdn.com/flex013/user_avatar/forums.fatsharkgames.com/fatsharkjulia/32/11653_2.png) [@FatsharkJulia](https://forums.fatsharkgames.com/u/FatsharkJulia)\
**Post date:** [December 29, 2023, 6:33pm UTC](https://forums.fatsharkgames.com/t/refund-request-for-recent-purchase/90225/2 "2023-12-29T18:33:54Z")

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No problem, I’ve refunded both items.

> [@ReinTheAvali](#):
>
> To address this, I propose implementing a feature that enables users to inspect the entire bundle simultaneously. Allowing customers to rotate all the cosmetics of a set at once would significantly enhance their ability to identify and avoid potential clipping issues. This change would provide a fair opportunity for users to assess the coherence of items within a set before finalizing their purchase.

For sure – I’ll advocate for this or something similar.